Legal Process Improvement Manager

Overview

We are recruiting for a Process Improvement Manager to join Freeths’ Knowledge & Innovation Team, and support us in documenting and continuously improving Freeths’ Agreed Best Practice (FABP) for legal and business processes nationally. This is a new position to help drive Freeths’ ambitious growth strategy.

Key Responsibilities

• Investigate and assess impactful process improvement opportunities across the business. Areas of focus will be determined by the Director of Knowledge & Innovation, and the Senior Innovation and Change Manager, in accordance with the firm’s strategic objectives and priorities from time to time. This role will have potential to gain experience working across all legal departments and business support functions.
• Set the scope and definitions for processes under review, and document clear objectives and problem statements/success criteria.
• Support the Senior Innovation and Change Manager in aligning/identifying key stakeholders (Process Owners, Process Sponsors) to support definition and improvement efforts.
• Facilitate workshops with key stakeholders and process operators to document FABP in Microsoft Visio, utilising Lean Six Sigma methodologies to eliminate errors and inefficiencies of processes.
• Support the Senior Innovation and Change Manager in maintaining Firmwide process architecture, including maintaining and making accessible to the business the centralised FABP Catalogue.
• Collaborate with IT BAs to document clear, actionable Business/User Requirements for new technical solutions that will serve to support/enable Agreed Best Practice.
• Establish relationships and working arrangements with Process Owners to ensure they drive adoption and continuous improvement feedback of FABP.
• Establish an effective review protocol for the Process Catalogue to ensure FABP is subject to continuous improvement, harnessing new best practices and opportunities for improvement.

Essential

Your skills and qualifications

• Formal experience and demonstrable impact facilitating process improvement within the legal or management consulting sectors.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders and drive change.
• Strong analytical and problem-solving abilities, with a data-driven and detail-oriented approach.
• Lean Six Sigma (or equivalent process improvement) certification

Highly Desirable

• Prince2 certification
• Certification and/or practical experience in applied Design Thinking

Senior/Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Law Practice

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