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- Tasks: Provide top-notch IT support and resolve technical queries for staff.
- Company: Join Freeths, a diverse and inclusive law firm in Nottingham.
- Benefits: Flexible working hours, supportive team culture, and opportunities for growth.
- Why this job: Be the go-to tech hero and make a real difference in a collaborative environment.
- Qualifications: Strong communication skills and experience with Office 365 and Active Directory.
- Other info: Dynamic role with potential for career advancement and skill development.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Analyst
Freeths Nottingham, England, United Kingdom
About the role
We trust our people to work flexibly in the way that works best for them, their teams and our clients. Our firm is set up to ensure everyone’s voice is heard, and mutual respect is shown by all.
About the Team / Role
This role is the first point of contact for all staff IT issues and is a technical support role which will cover the main support hours between 06:00hrs and 19:00hrs with probable requirements (depending on experience) to participate on an on-call rota to deal with support queries up until 23:00hrs. The primary duties are to respond to and resolve technical queries from staff within the firm and escalate any major issues.
Key Responsibilities
- Receive, register and process requests for service/support, following agreed procedures and set standards.
- Using Knowledge Articles and learned skills, systematically interprets user problems and identifies solutions and possible side effects.
- Uses experience to address user problems and interrogates database for potential solutions.
- Escalates complex or unresolved incidents to the correct resolver group.
- Records and tracks issues from outset to conclusion.
- During change activities, acts methodically to respond to day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to SLA and information security requirements.
- Responds to common requests for service by providing information to enable fulfilment.
- Maintains records, informs users about the process and advises relevant persons of actions taken.
- Ensure you comply with the IT organisation requirements, processes, procedures and policies.
- Share knowledge and expertise with others, coaching and supporting team members as required.
- Perform other duties as assigned by your line manager.
- Maintaining knowledge items to ensure that they are current, relevant and valid.
- Ensure that all activities are performed at a consistently high standard with minimal risk to the firm, and identify and act on opportunities to improve services and processes.
- Be security conscious, ensure familiarity and co-operation with all Freeths security policies and procedures.
Your Skills And Qualifications
- Strong communication and empathy skills
- Excellent verbal and written communication and attention to detail
- Problem identification and solving skills
- Flexibility to do rotational shifts between 06:00 and 19:00
- Documentation writing and cultivating an accurate knowledge base
- Experience with and knowledge of Office 365 and Active Directory
Smart. Bold. Together. We Are Freeths.
Become part of the team at Freeths. View some of our recent highlights on our website here. Do we sound like a match? If you’re someone who cares deeply, communicates openly and collaborates effectively, then we’d love to have you join our diverse, inclusive team.
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IT Support Analyst employer: Freeths
Contact Detail:
Freeths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Freeths on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific technical issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your answers clearly and concisely. Remember, as an IT Support Analyst, you'll need to translate tech jargon into everyday language for users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Freeths.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Office 365 and Active Directory, and don’t forget to showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills align with our values at Freeths. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role requires strong communication, make sure your written application reflects that. Be clear, concise, and engaging in your language. We appreciate attention to detail, so double-check for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Freeths
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the software but can also handle common issues that might arise.
✨Show Off Your Communication Skills
Since this role requires strong communication and empathy skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical colleague with an IT issue, so think about examples where you've successfully communicated complex information before.
✨Demonstrate Problem-Solving Prowess
Prepare to share specific examples of how you've identified and solved problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes. This will highlight your analytical skills and ability to think on your feet.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-life IT support situations. Think about how you would respond to a high-pressure situation, like a major system outage. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
