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For Companies At a Glance
- Tasks: Deliver exceptional customer support and manage complex product queries.
- Company: Join a dynamic manufacturing company focused on customer satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for career development.
- Why this job: Be the voice of the company and build strong relationships with customers.
- Qualifications: Experience in customer service and strong IT skills required.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
The predicted salary is between 23400 - 28600 £ per year.
Are you an experienced Customer Service professional with a background in manufacturing? Do you thrive in a fast‑paced environment and enjoy building strong relationships? We’re looking for a Customer Service Advisor to join our team and deliver exceptional support to customers before and after their purchase. This role involves handling complex product queries, managing schedules, and ensuring smooth communication between customers and internal teams.
Job Details
- Salary: £26,000 per annum
- Hours: Monday – Friday, 08:00 – 16:30 (30‑minute unpaid break)
- Employment type: Full‑Time, Permanent
- Seniority level: Mid‑Senior level
- Industry: Administrative and Support Services
- Job function: Customer Service
Key Responsibilities
- Answer incoming calls and emails from customers.
- Make outbound calls to provide order updates.
- Investigate and resolve complaints, ensuring timely solutions.
- Log issues and liaise with relevant departments.
- Welcome and assist customers on‑site.
- Organise Service Engineers schedules and arrange visits.
- Book courier services (e.g., TNT).
- Develop technical product knowledge to support customers effectively.
Essential Requirements
- Customer Service experience within a manufacturing environment.
- Strong IT skills – fast typing, confident with Excel, Outlook, live sheets, and quick to learn new systems.
- Confident communicator on the phone.
- Ability to build positive rapport quickly with stakeholders at all levels.
- Comfortable learning a complex and varied product range.
Personal Attributes
- Excellent written and verbal communication.
- Strong problem‑solving skills.
- Approachable, helpful, and professional.
- Reliable with excellent time management.
Please apply today or call our local Stoke branch to discuss this Customer Service Advisor role in more detail.
Customer Service Advisor in Stoke-on-Trent employer: FreeSpirits
Contact Detail:
FreeSpirits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to sound confident and approachable. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in manufacturing. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Advisor role. Share specific examples of how you've handled complex queries or built strong relationships with customers.
Show Off Your IT Skills: Since we value strong IT skills, mention your proficiency with tools like Excel and Outlook. If you’ve used any specific systems in previous roles, let us know – it’ll help us see how quickly you can adapt!
Be Professional Yet Approachable: In your application, reflect the approachable and professional attitude we’re looking for. Use clear and concise language, and make sure your personality shines through – we want to get to know the real you!
How to prepare for a job interview at FreeSpirits
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Familiarise yourself with the manufacturing processes and any technical aspects of the products you'll be supporting. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to build rapport and handle complex queries.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've tackled challenges head-on. Think of examples where you’ve resolved complaints or managed schedules effectively. This will highlight your problem-solving skills and show that you can think on your feet in a fast-paced environment.
✨Get Comfortable with Tech
Since the role requires strong IT skills, make sure you're familiar with tools like Excel and Outlook. If you have experience with live sheets or similar systems, mention it! Being tech-savvy will give you an edge and show that you can adapt quickly to new systems.
