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For Companies At a Glance
- Tasks: Monitor and improve care services to ensure high-quality standards.
- Company: Supportive team environment focused on quality in elderly care.
- Benefits: Opportunities for learning, development, and a clear career path.
- Why this job: Make a real difference in people's lives through quality care.
- Qualifications: Experience in quality roles and knowledge of CQC standards.
- Other info: Dynamic role with travel opportunities across Norfolk and Suffolk.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Service Quality Manager to support and improve care services across elderly care, homecare, and specialist services. The role is mainly based in Norfolk and Suffolk, with some travel to other locations when required. Reporting to the Co-Chief Operations Officer / Director of Service Quality, you will work closely with managers and operational teams to make sure services meet regulatory standards and deliver safe, high-quality care. You will monitor performance, identify areas for improvement, and provide practical support to help teams stay compliant and maintain good standards.
Key Responsibilities
- Monitor and improve service quality in line with regulatory requirements
- Support managers to maintain compliance and good practice
- Carry out audits, reviews, and follow up on improvement actions
- Use performance data to identify risks and trends
- Promote continuous improvement across services
About You
- Experience in a quality or compliance role within homecare or healthcare
- Good knowledge of CQC homecare standards
- Clear communication and strong organisational skills
- Confident in reviewing performance data and solving problems
- Committed to person-centred care
- Full UK driving licence
What We Offer
A supportive team environment, clear processes, and opportunities for learning and development. If you are looking for a practical, quality-focused role, we would be pleased to hear from you.
Service Quality Manager in Lowestoft employer: FreeSpirits
Contact Detail:
FreeSpirits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager in Lowestoft
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how they align with your experience in quality management. This will help you showcase how you can contribute to their mission of delivering high-quality care.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and service quality. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Quality Manager in Lowestoft
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality or compliance roles, especially within homecare or healthcare. We want to see how your skills align with the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service quality and how your background makes you a perfect fit for our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and structure your thoughts logically. We appreciate clarity and organisation, so let your writing reflect that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive team!
How to prepare for a job interview at FreeSpirits
✨Know Your Standards
Familiarise yourself with the CQC homecare standards before the interview. This will not only show your knowledge but also demonstrate your commitment to maintaining compliance and high-quality care.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully monitored service quality or implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Data is Key
Be ready to discuss how you’ve used performance data in previous positions. Think about trends you've identified and how you addressed them. This will highlight your analytical skills and problem-solving abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to service quality and continuous improvement. This shows your genuine interest in the role and helps you assess if the company aligns with your values.