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- Tasks: Ensure high standards of care across various services and support managers with compliance.
- Company: Established care provider focused on quality and staff wellbeing.
- Benefits: Competitive salary, performance bonuses, car allowance, and generous leave.
- Why this job: Make a real difference in care quality while advancing your career.
- Qualifications: Experience in quality roles within health or social care and strong leadership skills.
- Other info: Supportive environment with clear paths for professional growth.
The predicted salary is between 46200 - 63800 £ per year.
Overview: Service Quality Manager (Private Care Homes) | Location: Lowestoft, Suffolk (covering Norfolk & Suffolk) | Salary: £55,000 per annum | Package: Excellent performance-related bonus | Monthly car allowance.
I am working with a well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services. The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required.
Responsibilities:
- Monitoring, assessing, and improving service quality across multiple care settings.
- Ensuring compliance with CQC regulations, particularly within homecare.
- Supporting managers through audits, inspections, and action planning.
- Embedding a culture of excellence, accountability, and continuous improvement.
- Providing clear guidance, coaching, and leadership to operational teams.
Reporting to: Senior Operations Leadership / Director of Service Quality.
About You: To be successful in this role, you will bring:
- Proven experience in a quality, compliance, or governance role within health or social care.
- Strong working knowledge of CQC homecare regulations and standards.
- Excellent leadership, communication, and stakeholder engagement skills.
- A proactive, solutions-focused approach with strong decision-making ability.
- High attention to detail and the ability to manage competing priorities.
- A genuine commitment to person-centred care and quality improvement.
- A full UK driving licence.
What’s on Offer: This organisation is committed to supporting its people and recognises the link between staff wellbeing and high-quality care outcomes. You can expect:
- A comprehensive induction and structured training programme.
- Clear opportunities for professional development and career progression.
- A supportive, values-led working environment.
Benefits:
- Excellent performance-related bonus.
- Monthly car allowance.
- 25 days annual leave plus bank holidays.
- Loyalty bonus up to 5 additional annual leave days with length of service.
- Company pension scheme.
- Employee Assistance Programme.
- Employee Wellness & Health Assured programme.
- Blue Light Card (enrolment fee reimbursed).
- Full DBS disclosure paid for.
- Employee benefits and discount scheme.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Service Quality Manager in Loddon employer: FreeSpirits
Contact Detail:
FreeSpirits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager in Loddon
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on a Service Quality Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care quality and compliance with CQC regulations. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership and communication skills. As a Service Quality Manager, you'll need to inspire and guide teams. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and committed to delivering high-quality care.
We think you need these skills to ace Service Quality Manager in Loddon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Quality Manager role. Highlight your experience in quality, compliance, and governance within health or social care. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about person-centred care and how you can contribute to maintaining high standards across our services. Keep it engaging and relevant to the role.
Showcase Your Leadership Skills: Since this role involves providing guidance and coaching, make sure to highlight your leadership experience. Share examples of how you've successfully led teams or improved service quality in previous roles. We love a proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started!
How to prepare for a job interview at FreeSpirits
✨Know Your Regulations
Make sure you brush up on CQC regulations and standards before the interview. Being able to discuss these confidently will show that you understand the compliance landscape and can navigate it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or improved service quality in previous roles. Highlighting your leadership style and how it aligns with a culture of excellence will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Ability
Think of specific challenges you've faced in quality management and how you overcame them. This proactive, solutions-focused approach is exactly what they’re looking for in a Service Quality Manager.
✨Engage with Stakeholders
Be ready to discuss how you've engaged with various stakeholders in past roles. Showing that you can communicate effectively and build relationships will be key in this influential position.
