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- Tasks: Ensure high standards of care across various services and support managers with audits.
- Company: Established care provider focused on quality and excellence.
- Benefits: Competitive salary, performance bonuses, car allowance, and 25 days annual leave.
- Why this job: Make a real difference in people's lives while advancing your career in care.
- Qualifications: Experience in quality roles within health or social care and strong leadership skills.
- Other info: Supportive environment with clear paths for professional growth and development.
The predicted salary is between 46000 - 64000 £ per year.
Location: Lowestoft, Suffolk (covering Norfolk & Suffolk)
Salary: £55,000 per annum
Package: Excellent performance-related bonus | Monthly car allowance
The role is with a well-established and growing care provider. It is a senior, influential position focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services. The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required.
Responsibilities
- Monitoring, assessing, and improving service quality across multiple care settings
- Ensuring compliance with CQC regulations, particularly within homecare
- Supporting managers through audits, inspections, and action planning
- Embedding a culture of excellence, accountability, and continuous improvement
- Providing clear guidance, coaching, and leadership to operational teams
About You / Qualifications
- Proven experience in a quality, compliance, or governance role within health or social care
- Strong working knowledge of CQC homecare regulations and standards
- Excellent leadership, communication, and stakeholder engagement skills
- A proactive, solutions-focused approach with strong decision-making ability
- High attention to detail and the ability to manage competing priorities
- A genuine commitment to person-centred care and quality improvement
- A full UK driving licence
What’s on Offer / Benefits
- A comprehensive induction and structured training programme
- Clear opportunities for professional development and career progression
- A supportive, values-led working environment
- Excellent performance-related bonus
- Monthly car allowance
- 25 days annual leave plus bank holidays
- Loyalty bonus up to 5 additional annual leave days with length of service
- Company pension scheme
- Employee Assistance Programme
- Employee Wellness & Health Assured programme
- Blue Light Card (enrolment fee reimbursed)
- Full DBS disclosure paid for
- Employee benefits and discount scheme
Service Quality Manager in Bungay employer: FreeSpirits
Contact Detail:
FreeSpirits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager in Bungay
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Service Quality Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of CQC regulations and standards. We want you to be able to showcase your expertise and how you can ensure high-quality care across services. Practice common interview questions and think about how your experience aligns with the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. When you find a role that excites you, apply through our website for a better chance of getting noticed. Tailor your approach to show how you can contribute to their culture of excellence.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can help improve service quality in their care homes.
We think you need these skills to ace Service Quality Manager in Bungay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Quality Manager role. Highlight your experience in quality, compliance, and governance within health or social care. We want to see how your skills align with the job description!
Showcase Your Leadership Skills: In your application, emphasise your leadership and communication skills. We’re looking for someone who can provide clear guidance and support to operational teams, so share examples of how you've done this in the past.
Demonstrate Your Knowledge of CQC Regulations: Since the role involves ensuring compliance with CQC regulations, make sure to mention your strong working knowledge of these standards. We want to know how you’ve applied this knowledge in previous roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at FreeSpirits
✨Know Your CQC Regulations
Make sure you brush up on the Care Quality Commission (CQC) regulations and standards relevant to homecare. Being able to discuss these confidently will show that you understand the compliance landscape and can ensure high-quality care.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or improved service quality in previous roles. Highlight your ability to coach and guide operational teams, as this is crucial for the Service Quality Manager position.
✨Demonstrate a Person-Centred Approach
Be ready to talk about your commitment to person-centred care. Share specific instances where you've implemented changes that improved the quality of care for individuals, showcasing your genuine dedication to this principle.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might face in the role and how you would address them, demonstrating your proactive approach.
