At a Glance
- Tasks: Be the hero of tech support, solving complex issues and enhancing IT processes.
- Company: Join Freenow, a leading European taxi app revolutionising urban mobility.
- Benefits: Enjoy flexible working, health insurance, and unique leave policies.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in a dynamic environment while advancing your tech skills.
- Qualifications: 3-5 years in IT support, strong problem-solving, and automation skills required.
The predicted salary is between 45000 - 55000 £ per year.
Location: Come and join us in London! We are looking for an IT Technical Support Specialist to support our employees and the Autonomous Vehicle operation in London.
YOUR DAILY ADVENTURES WILL INCLUDE:
- Be the Hero of Technical Support! Provide expert Level 1 & 2 support on-site and remotely, using diagnostic techniques and smart problem-solving to resolve complex issues across SaaS applications, OS environments, and hardware.
- Power Up Automation! Advance our "infrastructure as code" strategy by designing and implementing automation workflows in JIRA, scripting, or low-code environments like Workato, Zapier, or Okta Workflows.
- Make IT Effortless! Fine-tune self-service tools, manage identity and access lifecycles across platforms, and proactively implement IT solutions that save time and effort.
- Keep Office Infrastructure Connected! Support and troubleshoot network connectivity (WAN/LAN/Wi-Fi, VPN, routing) and assist with essential on-site server asset maintenance to ensure seamless daily operations.
- Be the Bridge Between IT & People! Work closely with teams across the company (such as HR and IT Solutions) to improve onboarding, IT services, and workflow automation, providing clear communication to technical and non-technical users alike.
- Innovate & Drive Lifecycle Management! Identify process bottlenecks, optimize SaaS tools, and oversee hardware inventory lifecycles from acquisition to technical provisioning for employee devices.
TO BE SUCCESSFUL IN THIS ROLE:
- Problem-Solving Mindset: 3 to 5+ years of experience in an IT Service Desk role within a SaaS or fast-paced startup/hyper-growth environment, with a strong ability to systematically diagnose complex problems.
- Automation & IT Efficiency is key! A strong passion for improving IT processes through low-code/no-code platforms and scripting in Bash, Python, or similar languages.
- Strong Communication Skills: Ability to effectively communicate technical solutions to both IT and non-technical teams, with proficiency in tools like Google Workspace, Slack, and Zoom.
- Collaboration & Cross-Team Coordination! Work closely with HR, IT Solutions, and other departments to enhance IT service delivery, leveraging Atlassian tools like JIRA and Confluence.
- Proactive & Self-Driven! Take ownership of tasks, make independent decisions on advanced technical support issues, and suggest continuous improvements to our IT infrastructure.
Required Technical Skills:
- Education & Background: Completed training as an IT specialist for system integration, a Specialized Diploma, or a comparable qualification.
- Ticket & Process Management: Experience with JIRA and Confluence for ticket tracking, issue management, and process improvement.
- Identity & Access Management: Experience with Identity Providers such as Okta, Azure AD, OneLogin, and Active Directory.
- SaaS & Workspace Administration: Proficiency in managing, administering, and troubleshooting Google Workspace and core SaaS platforms.
- Device Management: Experience with MDM solutions for managing and provisioning macOS, Windows, and iOS devices.
- Networking & Connectivity: Working familiarity with network architecture and troubleshooting (WAN/LAN/Wi-Fi, VPN, routing) to support office environments.
- Automation & Scripting: Experience in scripting using Bash, Python, or utilizing low-code/no-code platforms (Workato, Zapier, Okta Workflows).
- Technical Communication: Ability to write clear and concise technical documentation.
BENEFITS & PERKS IN A NUTSHELL:
- Flexible working arrangements
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Mobility Credit
- Health Insurance
- Employee assistance program
DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.
ABOUT FREENOW: We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport. Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.
Senior IT Technical Support Specialist (m/f/d) in London employer: Freenow by Lyft
Freenow is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. With flexible working arrangements, comprehensive health benefits, and a strong commitment to diversity and inclusion, employees are empowered to grow both personally and professionally. Join us to be part of a forward-thinking team that values your contributions and supports your journey in the fast-paced world of urban mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technical Support Specialist (m/f/d) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Freenow by Lyft values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Freenow by Lyft might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Freenow by Lyft!
✨Direct Apply to Freenow by Lyft
Let's not forget to apply directly through the Freenow by Lyft website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Technical Support Specialist (m/f/d) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Freenow by Lyft.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Freenow by Lyft. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Freenow by Lyft
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
