E-Commerce DevOps Engineer

Are you a dedicated and experienced DevOps professional looking for a new opportunity to elevate your career? Are you an enthusiastic problem solver passionate about driving innovative and workable solutions? Now is a fantastic time to join our Technology and Digital Team as we embark on an exciting and ambitious transformation programme to modernise our digital capabilities and optimise and enhance our customer journey.

Working collaboratively with a team of transformation experts, you will have the flexibility to leverage your professional experience to solve computer engineering issues across a variety of technical areas, dependent on where your interests lie. Innovation is key as we look for new ideas which will improve the customer experience and our business processes.

The E-commerce DevOps Engineer role is responsible for managing and optimising software deployment processes for E-Commerce B2C websites and shopping Apps and proactively monitoring and reporting E-Commerce application and infrastructure performance. The role involves:

• Working collaboratively with software architects, software engineers and network, infrastructure and operations teams to ensure smooth deployment, scalability and security of E-Commerce B2C websites and shopping apps using CI/CD pipelines and performance monitoring tools.
• Monitoring E-Commerce system performance, optimizing caching, ensuring uptime and responding to incidents.

• Further developing and managing CI/CD pipelines to automate deployment and reduce release cycle times.
• Ensuring website availability, performance and security through proactive monitoring and incident response and implementing website performance monitoring and optimisation strategies to improve page load times, identify, diagnose and resolve issues and enhance customer experience.
• Enhancing system observability through logging, monitoring, and alerting (Elastic Search, Logstash, Kibana, New Relic, PRTG, ScienceLogic etc).
• Implementing and managing caching solutions, including Squid Cache, to optimise performance and reduce latency.
• Collaborating with software architects, engineers QA teams and digital experience owners to improve DevOps best practices and workflows within an Agile framework.
• Implementing security measures, compliance policies, and vulnerability assessments following OWASP guidelines and applicable UK regulations such as UK-GDPR, UK Payment Services Regulations and PCI-DSS.
• Supporting disaster recovery planning and backup strategies.
• Keeping up to date with emerging DevOps technologies, industry trends and best practices.
• Participating and providing technical insights during Agile influenced ceremonies, including sprint planning sessions, stand-ups and retrospectives.

• 5+ years of experience in a DevOps, or Site Reliability Engineering building high-traffic, high availability systems.
• Experience with site reliability engineering (SRE) principles and monitoring tools, including New Relic.
• Experience in website performance monitoring and tuning using tools such as Lighthouse and the ability to troubleshoot performance issues.
• Proficiency in CI/CD build pipelines and tools such as Jenkins, GitLab, integration with Selenium for test automation.
• Knowledge of scripting and automation languages such as Powershell, Bash.
• Familiarity with networking and security best practices.
• Knowledge of application secure coding principles (e.g., OWASP) for protection against vulnerabilities and the ability to implement secure coding and deployment best practices.
• Experience in Agile software development methodologies and how DevOps practices integrate within Agile teams.
• Familiarity with caching technologies such as Squid Cache or F5 load balancer cache to enhance website performance.

• 3+ years in a B2C E-Commerce with a proven track record of implementing scalable and secure E-Commerce infrastructures.
• Knowledge of programming languages such as C#, Java, .NET.
• Knowledge of relational databases (e.g., MS SQL Server) and document-oriented databases (e.g., Oracle Endeca).
• Familiarity with API Development using different API types: SOAP, LDAP, RESTful for data exchange using XML to support front-end applications and third-party integrations such as PIM, Payment Services, Digital Marketing platforms and integration with custom developed ERP and CRM systems.

For over 100 years, Freemans has been at the forefront of home shopping, delivering quality products and exceptional service. We’ve accepted the challenge to transform our business into a modern, digital-first retailer. With a rich heritage and an eye on the future, we are a forward-thinking, tech-driven online retail business, making fabulous fashion and stylish homewares accessible and affordable for everyone. Based in West Yorkshire and part of the OTTO group – one of the world’s largest online retail organisations, Freemans Grattan Holdings (FGH) is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa.

We offer a range of hybrid and flexible working options to help you achieve a healthy work – life balance. Our full-time head office colleagues work a minimum of 2 days per week in the office, allowing the perfect balance between collaborative in-person teamwork and the flexibility to work from home.

Turning your job into a career is a real passion for us and our development programmes will enable you to grow in role. We offer clear career pathways that will show you the way, outlining the skills, behaviours and knowledge needed to perform at the next step. We invest in our colleagues, giving them all the opportunity to progress. Our inspired leadership programme is aimed at equipping our future leaders to coach, develop, manage change and maintain situational awareness.

As a business, we depend on a fusion of identities, characteristics, backgrounds, and cultures to fully appreciate our people and our customers. Freemans has a long-standing commitment to ensuring fairness and balance. Our company is an inclusive organisation where everybody can make the most of their talent and abilities. Our pay, reward, and progression approach is based solely on fairness and merit.

We firmly believe that we should reward our brilliant people with extensive benefits to help them stay healthy, relax and re-energise, have fun, manage the day-to-day and plan for the future. Here are just some of our great benefits:

• Competitive salaries and annual bonus scheme
• 29 days holiday
• Healthcare cash plan
• Competitive pension scheme
• Life assurance
• Paid paternity and maternity leave
• Incredible staff discounts
• Subsidised Canteen

If you’re excited about this opportunity and want to join FGH, click apply now to send us your application.