At a Glance
- Tasks: Lead accreditation, ticketing, and accommodation for large-scale events.
- Company: Join Freeman's Event Partners, a leader in exceptional event operations.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with a chance to work at prestigious venues and festivals.
- Why this job: Be at the forefront of transforming event services and making events run smoothly.
- Qualifications: Experience in event operations and strong organisational skills required.
The predicted salary is between 28000 - 42000 € per year.
Location: Head Office, Gloucester.
Salary: £35,000 per annum.
Hours: Full-time, Permanent, based in the office and at Large Scale Events.
Reports to: Head of People Deployment & Recruitment.
About Freeman's Event Partners
Freeman's Event Partners deliver exceptional event operations and services at some of the UK's most prestigious venues and festivals. From food and beverage operations to staffing, logistics and access management - we make large-scale events run seamlessly. We're entering an exciting new phase as we streamline and modernise our accreditation and event services. This role sits at the heart of that transformation.
Role Overview
We are seeking an Event Services & Accreditation Lead to own the accreditation, ticketing and internal accommodation processes for our workforce and concession partners across multiple venues and events. This is both a hands-on operational role and a systems development position. You will oversee the current accreditation process - which involves liaising with employees, our large casual workforce and concessionaires 1-3 weeks before each event - while also helping to design and implement a central accreditation database to simplify and future-proof our operations. Once the new system is established (target: 3 months), you will manage its maintenance and accuracy, working closely with internal teams and external event/venue partners. You'll also coordinate event ticketing allocations and arrange accommodation for staff working away from home.
Key Responsibilities
- Accreditation Management: Oversee and deliver accreditation for all staff, casual workforce and concessionaires across multiple venues and events. Liaise with venue and event organisers to confirm and meet their accreditation criteria. Manage all required data collection (e.g. IDs, photos, licences, compliance documentation). Lead the build and implementation of a new, centralised accreditation database - ensuring the system meets operational requirements and data protection standards. Maintain the database once operational: ensure it remains accurate, up-to-date and complete. Coordinate with internal teams (People and Culture, People Deployment, Operations, IT) to ensure data flows efficiently between systems. Drive process improvements to make accreditation faster, more accurate and scalable.
- Ticketing Management: Manage receipt, allocation and distribution of event tickets provided by venues and organisers. Keep transparent records of who has received tickets, manage returns, and ensure proper reporting. Liaise with stakeholders to ensure fair and efficient ticket distribution in line with company policy.
- Accommodation Coordination: Arrange and manage accommodation for internal staff during events. Ensure bookings are cost-effective, convenient and in line with operational schedules. Handle accommodation logistics, including check-ins/outs and resolving any issues promptly.
- Communication & Coordination: Act as the key contact for accreditation, ticketing and accommodation queries. Provide clear, professional and timely communication to a wide range of stakeholders. Produce post-event reports identifying successes, bottlenecks and improvement areas.
Essential Person Specification:
- Natural Challenger - and a bit of a systems geek - someone impatient and always wanting to do things better.
- Proven experience in event operations, accreditation, or workforce management.
- Excellent organisational and project management skills, able to handle multiple deadlines.
- Strong communication and interpersonal skills - able to liaise confidently with both internal teams and external partners.
- Confident with data and technology; experience using databases or CRM-style systems.
- Attention to detail and accuracy under pressure.
- Flexible and adaptable to changing event schedules and requirements.
- Proactive, solutions-oriented approach with a commitment to continuous improvement.
Desirable:
- Experience with accreditation or access-control systems.
- Familiarity with large-scale events or multi-venue operations.
- Experience managing ticketing or staff accommodation logistics.
- Understanding of GDPR and data protection.
- Degree or equivalent experience in Events, Business or a related field.
About Freeman's Event Partners
Our Bars team specialises in complete bar services tailored to any event with a focus on driving revenue and volume whilst still upholding the highest standards. Presenting the 'Perfect Serve' experience with our partner brands such as Heineken UK, Moët & Chandon, Bacardi, ABinBev and Diageo. We pour over 150 types of spirits, cocktail combinations, champagne, lager and cider, and 6.2 million pints of beer every year so your customers never leave thirsty. We provide high-quality bars services for events, including festival bars, concerts, stadiums and sporting venues. We have long-standing partnerships with some of the biggest names in the event industry, including Boomtown Fair, Victorious and We Are FSTVL, as well as concert and sporting venues, including London Stadium and Twickenham Stadium.
Event Services in Stroud employer: Freemans Event Partners
Freeman's Event Partners is an exceptional employer, offering a dynamic work environment in the heart of Gloucester, where creativity and innovation thrive. With a strong focus on employee growth and development, we provide opportunities to lead transformative projects in event services while enjoying a collaborative culture that values every team member's input. Our commitment to excellence in large-scale events ensures that you will be part of a passionate team dedicated to delivering unforgettable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Event Services in Stroud
✨Tip Number 1
Get to know the company inside out! Research Freeman's Event Partners, their values, and recent events they've managed. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to event operations and accreditation. Think about your past experiences and how they align with the role. We want to hear your stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Event Services in Stroud
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Event Services & Accreditation Lead role. Highlight your experience in event operations and any relevant systems you've worked with. We want to see how you can bring your unique skills to our team!
Show Off Your Organisational Skills:Since this role involves managing multiple tasks like accreditation, ticketing, and accommodation, it's crucial to demonstrate your organisational prowess. Share examples of how you've successfully juggled various responsibilities in past roles. We love a good multitasker!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate clarity and want to understand your qualifications without sifting through fluff!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, it shows us you're keen on joining our team at Freeman's Event Partners!
How to prepare for a job interview at Freemans Event Partners
✨Know Your Stuff
Before the interview, dive deep into Freeman's Event Partners and their operations. Understand their approach to event services, accreditation, and ticketing. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in event operations or workforce management. Be ready to discuss how you've handled challenges, improved processes, or managed multiple deadlines effectively.
✨Be a Systems Geek
Since this role involves managing a centralised accreditation database, demonstrate your comfort with technology and data. Share any relevant experiences with databases or CRM systems, and be prepared to discuss how you would approach building and maintaining such a system.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and professionally. Think about how you would handle queries from various stakeholders and be ready to provide examples of effective communication in your previous roles.
