At a Glance
- Tasks: Lead catering and bar operations at exciting events across the UK.
- Company: Join a dynamic team delivering unforgettable experiences at major events.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Other info: Fast-paced environment with no two days the same!
- Why this job: Be part of thrilling events while developing your leadership skills.
- Qualifications: Experience in managing catering or bar operations is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
Duty Manager (Catering & Bars – Greenfield Events)
Job Title
Duty Manager – Catering & Bars (Greenfield Events)
Reports To
Operations Manager / Event Manager
Location
Various UK Event Sites (National Travel Required)
Role Overview
As a Duty Manager, you will be responsible for the safe, efficient and profitable delivery of multiple catering and bar operations across Greenfield events.
You will lead front-line teams, support unit managers and ensure every guest receives an exceptional experience whilst maintaining the highest standards of food safety, licensing compliance and operational excellence.
Working in a fast-paced live event environment, no two days are the same.
You'll be expected to make decisions quickly, solve problems proactively and lead by example to ensure the operation runs smoothly from build through to breakdown.
- Operational Management
- Take responsibility for designated catering and bar operations during event delivery.
- Support the Event Manager in delivering all food and beverage operations.
- Ensure all outlets are fully operational before gates open.
- Monitor service standards throughout trading.
- Respond quickly to operational issues and implement effective solutions.
- Ensure all units remain fully stocked and operational.
- Coordinate stock replenishment throughout the event.
- Support opening and closing procedures.
- Conduct regular operational walkarounds across site.
- People Leadership
- Lead, motivate and support Managers, Supervisors and casual event staff.
- Deliver pre-shift briefings.
- Ensure staff understand service expectations and operational objectives.
- Manage staff welfare throughout shifts.
- Deal professionally with performance issues.
- Coach and develop team members during live operations.
- Promote a positive, inclusive and high-performing team culture.
- Manage staffing levels to maximise productivity.
- Guest Experience
- Champion exceptional customer service.
- Resolve customer complaints professionally.
- Ensure queues are managed effectively.
- Support premium hospitality standards where applicable.
- Drive service speed without compromising quality.
- Food Safety & Compliance
- Ensure compliance with Food Safety legislation, Health & Safety requirements, Licensing regulations, Challenge 25 procedures and company policies.
- Conduct food safety checks.
- Ensure temperature records are completed.
- Monitor allergen compliance.
- Ensure safe working practices.
- Financial Responsibility
- Support achievement of budgeted sales.
- Minimise waste.
- Monitor stock control procedures.
- Ensure accurate cash handling where required.
- Report financial discrepancies immediately.
- Communication
- Act as the link between Event Management and operational teams.
- Maintain regular communication with Unit Managers.
- Escalate issues promptly.
- Attend management briefings.
- Complete operational reports.
- Problem Solving
- Take ownership of equipment failures, staffing shortages, guest complaints, stock shortages, weather disruption, licensing issues and welfare concerns with a calm, professional and solutions-focused approach.
- Build Phase
Responsibilities During Event Lifecycle
- Assist with venue setup.
- Support unit mobilisation.
- Check operational readiness.
- Verify staffing levels.
- Ensure compliance documentation is completed.
- Live Event
- Lead operational delivery.
- Monitor service standards.
- Support managers.
- Drive sales opportunities.
- Maintain safety standards.
- Resolve operational challenges.
- Breakdown
- Ensure safe close-down.
- Support stock reconciliation.
- Assist with equipment pack-down.
- Complete operational reporting.
- Ensure venue is left to required standards.
Essential
Person Specification
- Previous experience managing catering or bar operations.
- Experience within large-scale events, festivals or stadia.
- Strong leadership and communication skills.
- Ability to work under pressure.
- Strong organisational skills.
- Excellent decision-making ability.
- Customer-focused mindset.
- Flexible approach to working hours.
- Full UK Driving Licence (preferred).
- Willingness to travel nationwide.
Desirable
- Personal Licence Holder.
- Level 3 Food Safety.
- IOSH Managing Safely.
- First Aid at Work.
- Experience managing multiple outlets.
- Experience using EPOS systems.
- Stock control experience.
- Budget management experience.
- Knowledge & Skills
- Leadership.
- Operational Planning.
- Food & Beverage Operations.
- Health & Safety.
- Food Safety.
- Stock Management.
- Labour Management.
- Guest Experience.
- Conflict Resolution.
- Team Development.
- Communication.
- Commercial Awareness.
- Time Management.
- Decision Making.
- Key Behaviours
- Leading by example.
- Professionalism.
- Accountability.
- Resilience under pressure.
- Integrity.
- Attention to detail.
- Flexibility.
- Positive attitude.
- Calm decision-making.
- Pride in delivering exceptional events.
- Success Measures (KPIs)
- Safe and compliant event delivery.
- Excellent guest satisfaction scores.
- Achievement of sales and labour targets.
- Food safety compliance.
- Successful audit results.
- Reduced stock loss and waste.
- Positive team feedback.
- High staff retention and engagement.
- Efficient service times.
- Successful delivery of operational objectives.
Why Join Us?
Working as a Duty Manager gives you the opportunity to deliver some of the UK's largest sporting events, festivals, concerts and outdoor shows.
You'll play a key role in creating memorable guest experiences while leading high-performing teams in exciting, fast-paced environments.
This role offers variety, responsibility and the opportunity to develop your career within large-scale event operations, with no two events ever being the same.
#J-18808-Ljbffr
Duty Event Manager in Mere employer: Freemans Event Partners
Freemans Event Partners offers an exciting opportunity to work as a VIP Host at the prestigious Silverstone event, where you will be part of a dynamic team dedicated to delivering exceptional hospitality. With onsite camping, hot meals, and excellent facilities provided, you'll enjoy a supportive work culture that values enthusiasm and customer service excellence. This role not only allows you to engage with VIP guests in a vibrant atmosphere but also provides a unique chance for personal growth and memorable experiences at one of the UK's most iconic sporting venues.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Event Manager in Mere
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Duty Event Manager in Mere
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Freemans Event Partners
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Freemans Event Partners. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
