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For Companies At a Glance
- Tasks: Lead a team of baristas to deliver exceptional coffee service at major events.
- Company: Join Freemans Event Partners, a leader in event services at iconic London venues.
- Benefits: Earn £16 per hour with flexible shifts around exciting events.
- Why this job: Be part of thrilling sporting events and live entertainment while sharing your coffee passion.
- Qualifications: Experience in café management and a love for great coffee are essential.
- Other info: Enjoy a dynamic, supportive environment with opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
Freemans Event Partners is seeking a passionate and experienced Casual Event Costa Unit Manager to oversee operations at our Costa Coffee unit, ensuring outstanding service and smooth delivery throughout every event.
Hours & Contract
This is a casual, event-based position with shifts scheduled around the stadium’s calendar of fixtures and events. Once registered, you’ll have access to our scheduling app, where you can view and sign up for upcoming shifts.
Pay
£16 per hour.
About The Role
As a Costa Unit Manager, you’ll be responsible for leading a small team of baristas, ensuring the unit operates efficiently and delivers the exceptional coffee experience Costa is known for. You’ll oversee day-to-day operations including stock control, team management, and customer service, while maintaining high standards of quality, cleanliness, and compliance. This is a hands-on role where barista experience is essential - you’ll be both leading by example and supporting your team to ensure every guest leaves happy.
Key Responsibilities
- Lead and motivate a team of baristas and hospitality staff to deliver excellent service.
- Oversee the setup, operation, and breakdown of the Costa Coffee unit at events.
- Maintain stock levels, ensuring timely replenishment and accurate inventory management.
- Handle cash and card transactions in line with company procedures.
- Ensure full compliance with health, safety, and food hygiene standards.
- Train and support team members in Costa Coffee products and operational standards.
- Resolve any customer issues quickly and professionally.
- Collaborate with event operations teams to ensure seamless service delivery.
About You
- Proven experience managing or supervising within a fast-paced café or hospitality environment.
- Strong leadership skills with the ability to motivate, train, and support a team.
- Excellent customer service and communication abilities.
- Hands-on barista experience and a genuine passion for great coffee.
- Confident managing stock, cash handling, and POS systems.
- Organised, proactive, and able to make decisions under pressure.
- Flexible and available for evening, weekend, and event shifts.
- Previous experience working in event or festival settings is desirable but not essential.
Why Join Us
This is an exciting opportunity to be part of major international sporting events and live entertainment at one of London’s most prestigious venues. You’ll work with a leading event services company, receive full support and training, and enjoy a dynamic, friendly environment where teamwork and excellence are at the heart of everything we do. Bring your leadership, coffee passion, and energy - and help us deliver an exceptional Costa Coffee experience at Twickenham Stadium and London Stadium.
Costa Unit Manager - Twickenham Stadium / London Stadium in Isleworth employer: Freemans Event Partners
Contact Detail:
Freemans Event Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Unit Manager - Twickenham Stadium / London Stadium in Isleworth
✨Tip Number 1
Get to know the venue! Familiarise yourself with Twickenham and London Stadium. Understanding the layout and event schedule can give you an edge when chatting with potential employers.
✨Tip Number 2
Network like a pro! Attend events at the stadium, meet people in the industry, and don’t be shy about mentioning your interest in the Costa Unit Manager role. Connections can lead to opportunities!
✨Tip Number 3
Show off your barista skills! If you get a chance to demonstrate your coffee-making prowess or customer service abilities, take it. Practical experience speaks volumes in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Costa Unit Manager - Twickenham Stadium / London Stadium in Isleworth
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any barista experience you have and why you’re excited about working with Costa. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional coffee experience.
Highlight Your Leadership Skills: As a Costa Unit Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about any previous experience managing or supervising a team, and how you motivated them to deliver great service. We’re all about teamwork here at StudySmarter!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to highlight your key skills and experiences. We appreciate straightforwardness, and it helps us quickly see why you’d be a great fit for the role. Remember, we’re looking for someone who can handle busy event environments!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company. We can’t wait to hear from you and hopefully welcome you to our team!
How to prepare for a job interview at Freemans Event Partners
✨Know Your Coffee
As a Costa Unit Manager, you'll need to show your passion for coffee. Brush up on Costa's menu and be ready to discuss your favourite drinks and why you love them. This will not only demonstrate your knowledge but also your enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about specific situations where you motivated your team or resolved conflicts. This will help you illustrate your leadership style and how it aligns with the company's values.
✨Understand Event Operations
Since this role involves working at events, familiarise yourself with the logistics of event management. Be ready to discuss how you would handle busy periods, manage stock levels, and ensure compliance with health and safety standards during events.
✨Practice Customer Service Scenarios
Customer service is key in this role. Prepare for potential questions about how you would handle difficult customers or resolve complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
