Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our hospitality team to deliver top-notch service during matches and events.
- Company: Be part of Gloucester Rugby Club, a vibrant venue for sports and community events.
- Benefits: Enjoy flexible hours, a fun work environment, and the chance to meet new people.
- Why this job: Create memorable experiences for guests while working in an exciting atmosphere.
- Qualifications: Must be 18+, with great customer service skills and a positive attitude.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
As a member of our hospitality team at Kingsholm your primary responsibility will be to deliver outstanding customer service to our guests during matches and other events. You will play a crucial role in creating a positive and memorable experience by providing a high quality drinks service, addressing guest inquiries, and maintaining a clean and organised work environment.
Responsibilities:
- Provide a warm and welcoming greeting to guests in a friendly and professional manner.
- Take and accurately process orders in a timely manner.
- Serve drinks to guests according to our high service standards.
- Process payments using our point-of-sale (POS) systems with precision.
- Respond to guest inquiries and provide information about the stadium, events and services.
- Keep work areas clean and well-organized, including tables, counters, and serving stations.
- Set up and break down hospitality areas before and after events.
- Monitor and replenish bar supplies to ensure availability for guests.
- Follow health and safety regulations, including proper food handling and sanitation procedures.
- Collaborate with team members and supervisors to ensure efficient operations and guest satisfaction.
Requirements:
- Must be 18 years of age or older.
- Previous hospitality experience preferred.
- Excellent customer service and communication skills.
- Ability to thrive in a fast-paced environment.
- Strong multitasking and organizational skills.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to stand for extended periods.
- Knowledge of food and beverage handling and safety regulations.
- Positive attitude, team player, and professional demeanor.
At Gloucester Rugby Stadium, we are committed to diversity and inclusivity and welcome candidates from all backgrounds to join our team. If you have previous hospitality experience and are passionate about delivering exceptional service, we look forward to receiving your application.
Hospitality Staff - Gloucester Rugby Club employer: Freemans Event Partners
Contact Detail:
Freemans Event Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Staff - Gloucester Rugby Club
✨Tip Number 1
Familiarise yourself with Gloucester Rugby Club and its events. Understanding the atmosphere and what makes their hospitality unique will help you connect better with the team during interviews.
✨Tip Number 2
Highlight your previous hospitality experience in conversations. Be ready to share specific examples of how you've provided excellent customer service in fast-paced environments, as this is crucial for the role.
✨Tip Number 3
Demonstrate your ability to work as part of a team. During any interactions, emphasise your collaborative skills and how you’ve successfully worked with others to enhance guest experiences.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, showing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Hospitality Staff - Gloucester Rugby Club
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hospitality experience. Emphasise any roles where you provided customer service, managed orders, or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific skills that align with the job description, such as communication and multitasking.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as your ability to handle payments accurately, maintain cleanliness, and respond to guest inquiries effectively.
Show Enthusiasm for the Role: Express your excitement about working at Gloucester Rugby Club. Mention your willingness to work flexible hours and your commitment to providing excellent service during events.
How to prepare for a job interview at Freemans Event Partners
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering outstanding customer service, be prepared to share specific examples from your previous experience. Highlight situations where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Demonstrate Your Team Spirit
Collaboration is key in hospitality. During the interview, emphasise your ability to work well with others. Share anecdotes that illustrate your teamwork skills, especially in fast-paced environments like events or matches.
✨Familiarise Yourself with the Venue
Research Gloucester Rugby Club and its events beforehand. Being knowledgeable about the stadium, its services, and upcoming matches will show your genuine interest in the position and help you answer questions more confidently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as dealing with difficult customers or managing multiple orders at once. Practising your responses can help you articulate your thought process clearly during the interview.
