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- Tasks: Lead accreditation, ticketing, and accommodation for large-scale events.
- Company: Join Freeman's Event Partners, a leader in exceptional event operations.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be at the forefront of transforming event services and making events run smoothly.
- Qualifications: Experience in event operations and strong organisational skills required.
- Other info: Exciting role with a chance to work at prestigious venues and festivals.
The predicted salary is between 28000 - 42000 £ per year.
Location: Head Office, Gloucester
Salary: £35,000 per annum
Hours: Full-time, Permanent, based in the office and at Large Scale Events
Reports to: Head of People Deployment & Recruitment
About Freeman's Event Partners
Freeman's Event Partners deliver exceptional event operations and services at some of the UK's most prestigious venues and festivals. From food and beverage operations to staffing, logistics and access management — we make large-scale events run seamlessly. We're entering an exciting new phase as we streamline and modernise our accreditation and event services. This role sits at the heart of that transformation.
Role Overview
We are seeking an Event Services & Accreditation Lead to own the accreditation, ticketing and internal accommodation processes for our workforce and concession partners across multiple venues and events. This is both a hands-on operational role and a systems development position. You will oversee the current accreditation process — which involves liaising with employees, our large casual workforce and concessionaires 1–3 weeks before each event — while also helping to design and implement a central accreditation database to simplify and future-proof our operations. Once the new system is established (target: 3 months), you will manage its maintenance and accuracy, working closely with internal teams and external event/venue partners. You'll also coordinate event ticketing allocations and arrange accommodation for staff working away from home.
Key Responsibilities
- Accreditation Management
- Oversee and deliver accreditation for all staff, casual workforce and concessionaires across multiple venues and events.
- Liaise with venue and event organisers to confirm and meet their accreditation criteria.
- Manage all required data collection (e.g. IDs, photos, licences, compliance documentation).
- Lead the build and implementation of a new, centralised accreditation database — ensuring the system meets operational requirements and data protection standards.
- Maintain the database once operational: ensure it remains accurate, up-to-date and complete.
- Coordinate with internal teams (People and Culture, People Deployment, Operations, IT) to ensure data flows efficiently between systems.
- Drive process improvements to make accreditation faster, more accurate and scalable.
- Ticketing Management
- Manage receipt, allocation and distribution of event tickets provided by venues and organisers.
- Keep transparent records of who has received tickets, manage returns, and ensure proper reporting.
- Liaise with stakeholders to ensure fair and efficient ticket distribution in line with company policy.
- Accommodation Coordination
- Arrange and manage accommodation for internal staff during events.
- Ensure bookings are cost-effective, convenient and in line with operational schedules.
- Handle accommodation logistics, including check-ins/outs and resolving any issues promptly.
- Communication & Coordination
- Act as the key contact for accreditation, ticketing and accommodation queries.
- Provide clear, professional and timely communication to a wide range of stakeholders.
- Produce post-event reports identifying successes, bottlenecks and improvement areas.
Person Specification
Essential
- Natural Challenger - and a bit of a systems geek - someone impatient and always wanting to do things better
- Proven experience in event operations, accreditation, or workforce management.
- Excellent organisational and project management skills, able to handle multiple deadlines.
- Strong communication and interpersonal skills — able to liaise confidently with both internal teams and external partners.
- Confident with data and technology; experience using databases or CRM-style systems.
- Attention to detail and accuracy under pressure.
- Flexible and adaptable to changing event schedules and requirements.
- Proactive, solutions-oriented approach with a commitment to continuous improvement.
Desirable
- Experience with accreditation or access-control systems.
- Familiarity with large-scale events or multi-venue operations.
- Experience managing ticketing or staff accommodation logistics.
- Understanding of GDPR and data protection.
- Degree or equivalent experience in Events, Business or a related field.
Event Services employer: Freemans Event Partners
Contact Detail:
Freemans Event Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Services
✨Tip Number 1
Get to know the company inside out! Research Freeman's Event Partners, their values, and recent events they've managed. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to event services and accreditation. Think about your past experiences and how they align with the role. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Event Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in event operations and accreditation. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills: Since this role involves juggling multiple tasks, it’s crucial to demonstrate your organisational prowess. Use examples from past experiences where you successfully managed deadlines or coordinated events to show us you can handle the pressure.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Event Services & Accreditation Lead role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Freemans Event Partners
✨Know Your Event Operations
Familiarise yourself with the ins and outs of event operations, especially in accreditation and ticketing. Research Freeman's Event Partners and their recent events to understand their processes and challenges. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Systems Savvy
Since this role involves managing a centralised accreditation database, be prepared to discuss your experience with similar systems. Bring examples of how you've improved processes in the past, and be ready to suggest ideas for streamlining their current operations.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to engage with various stakeholders by asking insightful questions about their expectations and challenges.
✨Be Proactive and Solutions-Oriented
Freeman's is looking for someone who is a natural challenger and always seeks improvement. Prepare to share specific examples of how you've tackled problems in previous roles. Highlight your proactive approach and willingness to adapt to changing circumstances, especially in fast-paced event environments.
