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- Tasks: Lead a team at exciting events, ensuring top-notch coffee service and customer satisfaction.
- Company: Join Freemans Event Partners, a leader in delivering unforgettable event experiences.
- Benefits: Competitive pay, training support, and a fun, dynamic work environment.
- Why this job: Be part of thrilling events while honing your leadership and customer service skills.
- Qualifications: Experience in food and beverage management, with a passion for great coffee.
- Other info: Flexible hours, perfect for students looking to earn while enjoying the event scene.
Location: Blenheim Palace
Position Type: Casual/Temporary
Reports to: Event Operations Manager
About Freemans Event Partners: Freemans Event Partners is a leading provider of event services, specialising in delivering outstanding experiences at large-scale events, festivals, sporting stadiums and even events abroad. We pride ourselves on providing high-quality service, ensuring that every guest is treated with exceptional care and professionalism. As part of our growing portfolio, we operate Costa Coffee units at numerous events, providing great coffee and a welcoming environment for event-goers. We are looking for a passionate and experienced Casual Event Costa Unit Manager to join our team for upcoming events.
Job Overview: The Casual Event Costa Coffee Unit Manager will be responsible for overseeing the day-to-day operations of the Costa Coffee unit at events. You will manage a small team, ensuring that excellent customer service is provided, stock levels are maintained, and operational standards are adhered to. This role requires flexibility and the ability to work in a fast-paced, dynamic event environment.
Key Responsibilities:
- Team Management: Supervise and lead a team of baristas and hospitality staff, ensuring efficient and smooth operations.
- Customer Service: Provide outstanding customer service, ensuring all customers receive a high-quality coffee experience. Barista experience is essential.
- Operational Oversight: Oversee the set-up, operation, and breakdown of the Costa Coffee unit, ensuring it meets health, safety, and hygiene standards.
- Stock Management: Ensure stock levels are monitored and replenished as necessary to prevent shortages.
- Cash Handling: Handle cash and card transactions accurately and ensure all financial processes are followed.
- Training: Assist in training team members in Costa Coffee's product offerings, standards, and operational procedures.
- Event Support: Collaborate with event organizers and other event staff to ensure the smooth operation of all services and meet event-specific requirements.
- Problem Solving: Resolve customer complaints or issues in a professional and timely manner.
- Health & Safety: Ensure that the Costa Coffee unit complies with all relevant health and safety regulations, including food handling, cleanliness, and emergency procedures.
Skills & Experience:
- Proven experience in managing or supervising a fast-paced food and beverage operation, ideally within a café or hospitality environment.
- Strong leadership and team management skills with the ability to motivate and develop a team.
- Excellent customer service skills with a focus on creating a positive guest experience.
- Experience working in event or festival environments is preferred but not essential.
- Ability to work independently and under pressure, demonstrating strong organizational skills.
- Good knowledge of Costa Coffee's product range and high standards of coffee preparation (training provided).
- Confident in cash handling and using POS systems.
- A proactive approach to solving problems and making quick decisions in a dynamic environment.
- Flexibility to work evenings, weekends, and public holidays, depending on event schedules.
What We Offer:
- Competitive hourly rate.
- The opportunity to be part of exciting events in diverse locations.
- Support and training to help you succeed in your role.
- A dynamic and fun working environment with a friendly and supportive team.
Christmas (Temp) Costa Manager - Blenheim employer: Freemans Event Partners
Contact Detail:
Freemans Event Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas (Temp) Costa Manager - Blenheim
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Freemans Event Partners and their events. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with managing a fast-paced coffee unit and providing top-notch customer service.
✨Tip Number 3
Show off your barista skills! If you have any experience making coffee or managing a café, be sure to highlight that during your interview. Share specific examples of how you've created great customer experiences in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Christmas (Temp) Costa Manager - Blenheim
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for coffee and customer service shine through. We want to see that you’re excited about the role and ready to bring your A-game to our events!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in managing teams and providing excellent customer service. We love seeing how your past roles have prepared you for this position!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff – just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at Freemans Event Partners
✨Know Your Coffee
Make sure you brush up on your knowledge of Costa Coffee's product range. Being able to discuss different coffee types and preparation methods will show your passion for the brand and your expertise in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in a fast-paced environment. Highlight your ability to motivate staff and ensure smooth operations, as this is crucial for the Casual Event Costa Unit Manager position.
✨Customer Service is Key
Think of specific instances where you've gone above and beyond for customers. This role is all about providing an exceptional experience, so be ready to share how you handle complaints and create positive interactions.
✨Be Ready for Problem-Solving
Expect questions that assess your ability to think on your feet. Prepare scenarios where you've had to resolve issues quickly and effectively, especially in a busy event setting. This will demonstrate your proactive approach and adaptability.
