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- Tasks: Lead a team at Costa Coffee during exciting events, ensuring top-notch service and smooth operations.
- Company: Join Freemans Event Partners, a leader in delivering unforgettable experiences at major events and festivals.
- Benefits: Enjoy competitive pay, flexible hours, and a fun, supportive team environment.
- Why this job: Be part of thrilling events while honing your leadership skills and making great coffee memories.
- Qualifications: Experience in food and beverage management is essential; barista skills are a plus!
- Other info: Flexibility to work evenings and weekends is required for this dynamic role.
Location: Freemans Event Partners, Various Event Locations
Position Type: Casual/Temporary
Reports to: Event Operations Manager
About Freemans Event Partners:
Freemans Event Partners is a leading provider of event services, specializing in delivering outstanding experiences at large-scale events, festivals, sporting stadiums and even events abroad. We pride ourselves on providing high-quality service, ensuring that every guest is treated with exceptional care and professionalism.
As part of our growing portfolio, we operate Costa Coffee units at numerous events, providing great coffee and a welcoming environment for event-goers. We are looking for a passionate and experienced Casual Event Costa Unit Manager to join our team for upcoming events.
Job Overview:
The Casual Event Costa Coffee Unit Manager will be responsible for overseeing the day-to-day operations of the Costa Coffee unit at events. You will manage a small team, ensuring that excellent customer service is provided, stock levels are maintained, and operational standards are adhered to. This role requires flexibility and the ability to work in a fast-paced, dynamic event environment.
Key Responsibilities:
- Team Management: Supervise and lead a team of baristas and hospitality staff, ensuring efficient and smooth operations.
- Customer Service: Provide outstanding customer service, ensuring all customers receive a high-quality coffee experience. Barista experience is essential.
- Operational Oversight: Oversee the set-up, operation, and breakdown of the Costa Coffee unit, ensuring it meets health, safety, and hygiene standards.
- Stock Management: Ensure stock levels are monitored and replenished as necessary to prevent shortages.
- Cash Handling: Handle cash and card transactions accurately and ensure all financial processes are followed.
- Training: Assist in training team members in Costa Coffee’s product offerings, standards, and operational procedures.
- Event Support: Collaborate with event organizers and other event staff to ensure the smooth operation of all services and meet event-specific requirements.
- Problem Solving: Resolve customer complaints or issues in a professional and timely manner.
- Health & Safety: Ensure that the Costa Coffee unit complies with all relevant health and safety regulations, including food handling, cleanliness, and emergency procedures.
Skills & Experience:
- Proven experience in managing or supervising a fast-paced food and beverage operation, ideally within a café or hospitality environment.
- Strong leadership and team management skills with the ability to motivate and develop a team.
- Excellent customer service skills with a focus on creating a positive guest experience.
- Experience working in event or festival environments is preferred but not essential.
- Ability to work independently and under pressure, demonstrating strong organizational skills.
- Good knowledge of Costa Coffee’s product range and high standards of coffee preparation (training provided).
- Confident in cash handling and using POS systems.
- A proactive approach to solving problems and making quick decisions in a dynamic environment.
- Flexibility to work evenings, weekends, and public holidays, depending on event schedules.
What We Offer:
- Competitive hourly rate.
- The opportunity to be part of exciting events in diverse locations.
- Support and training to help you succeed in your role.
- A dynamic and fun working environment with a friendly and supportive team.
Casual Event Costa Unit Manager - Lords Cricket Ground employer: Freemans Event Partners
Contact Detail:
Freemans Event Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Event Costa Unit Manager - Lords Cricket Ground
✨Tip Number 1
Familiarise yourself with Costa Coffee's product range and operational standards. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the brand.
✨Tip Number 2
Highlight any previous experience in fast-paced food and beverage environments during your conversations. Share specific examples of how you've successfully managed teams or handled customer service challenges.
✨Tip Number 3
Network with professionals in the events and hospitality industry. Attend local events or join online forums to connect with others who may have insights or tips about working at Freemans Event Partners.
✨Tip Number 4
Be prepared to discuss your flexibility and availability for various event schedules. Emphasising your willingness to work evenings, weekends, and public holidays can set you apart from other candidates.
We think you need these skills to ace Casual Event Costa Unit Manager - Lords Cricket Ground
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing food and beverage operations, especially in fast-paced environments. Emphasise any previous roles where you supervised a team or provided exceptional customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of Costa Coffee's standards. Mention specific experiences that demonstrate your leadership skills and ability to work under pressure.
Highlight Relevant Skills: In your application, clearly outline your skills related to team management, customer service, and cash handling. Use examples from past experiences to illustrate how you've successfully managed similar responsibilities.
Show Enthusiasm for Events: Express your excitement about working in a dynamic event environment. Mention any previous experience in events or festivals, and how you thrive in fast-paced settings, which is crucial for this role.
How to prepare for a job interview at Freemans Event Partners
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the Costa brand during the interview. Share any personal experiences or knowledge you have about their products, as this will demonstrate your genuine interest in the role.
✨Highlight Team Management Skills
Since the role involves supervising a team, be prepared to discuss your previous experience in managing staff. Provide examples of how you've motivated and developed a team in a fast-paced environment, showcasing your leadership abilities.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service and problem-solving. Think of specific instances where you've successfully handled customer complaints or provided exceptional service, as this will illustrate your capability to create a positive guest experience.
✨Demonstrate Flexibility and Adaptability
Given the dynamic nature of event environments, be ready to discuss how you've adapted to changing situations in the past. Highlight your ability to work under pressure and your willingness to take on various tasks as needed.
