Description
The Account Director – Attractions will act as the senior strategic lead across the Merlin portfolio of attractions, building trusted relationships with key stakeholders while ensuring that operational delivery consistently exceeds expectations.
This is a commercially focused, client-facing leadership role. The Account Director will be responsible for driving operational excellence, commercial performance, innovation and client satisfaction across the Merlin portfolio, whilst identifying and developing opportunities to grow FEP’s presence and revenue within the sector.
The Account Director – Attractions will act as the senior strategic lead across the Merlin portfolio of attractions, building trusted relationships with key stakeholders while ensuring that operational delivery consistently exceeds expectations.
This is a commercially focused, client-facing leadership role. The Account Director will be responsible for driving operational excellence, commercial performance, innovation and client satisfaction across the Merlin portfolio, whilst identifying and developing opportunities to grow FEP’s presence and revenue within the sector.
Requirements
Essential
Essential
- Proven experience operating at senior leadership or Account Director level within contract catering, hospitality or a related sector.
- Strong commercial acumen with demonstrable experience managing large-scale P&L accounts and delivering against financial targets.
- Exceptional stakeholder management and relationship-building skills, with the ability to engage confidently at the board and senior client level.
- A strong background in premium hospitality and multi-site operations, with a track record of driving high standards across complex environments.
- Experience leading, developing and inspiring high-performing teams across multiple locations.
- Excellent knowledge of compliance, food safety, allergen management and operational standards.
- A proactive, innovative and solutions-focused leadership style with the ability to drive change and continuous improvement.
- Highly organised with the ability to manage a complex, multi-site portfolio simultaneously.
- Full UK driving licence and willingness to travel regularly to client sites.
- Experience working within the attractions, leisure, theme park, venues, or entertainment space
- Familiarity with event catering and retail operations within high-footfall environments.
- Degree-level education or equivalent professional qualification.
