Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle after-hours calls, report issues, and log details in our system.
- Company: Join a dynamic consulting firm focused on reliable support.
- Benefits: Flexible shifts, training provided, and supportive team environment.
- Why this job: Make a difference by solving real problems for facility staff.
- Qualifications: Fluent English, professional phone manner, and data entry skills required.
- Other info: Great opportunity for consistent hours and valuable experience.
The predicted salary is between 10 - 16 £ per hour.
We are a consulting firm seeking a reliable Virtual Assistant to handle after-hours calls. You will receive calls from facility staff reporting problems, contact service vendors, obtain ETAs, and log everything in our system.
Hours: 5:00 PM - 7:00 AM Central Time (we may split this shift between two VAs)
- Weeknight shift available
- Weekend shift available
- Or combination
Shifts:
- Weeknight Shifts (Mon-Thu)
- 5 PM - 10 PM Central (5 hours)
- 10 PM - 3 AM Central (5 hours)
- 3 AM - 7 AM Central (4 hours)
- Fri 5 PM - 11 PM Central (6 hours)
- Fri 11 PM - Sat 5 AM Central (6 hours)
- Sat 5 AM - 11 AM Central (6 hours)
- Sat 11 AM - 5 PM Central (6 hours)
- Sat 5 PM - 11 PM Central (6 hours)
- Sat 11 PM - Sun 5 AM Central (6 hours)
- Sun 5 AM - 11 AM Central (6 hours)
- Sun 11 AM - 5 PM Central (6 hours)
- Sun 5 PM - 11 PM Central (6 hours)
- Sun 11 PM - Mon 3 AM Central (4 hours)
- Mon 3 AM - 7 AM Central (4 hours)
Responsibilities:
- Answer incoming calls from facility staff reporting issues
- Collect required information using provided checklist
- Call assigned service vendor to report issue
- Obtain estimated time of arrival (ETA) from vendor
- Log all call details in our web-based tracking system (training provided)
- Send status updates email to facility staff
- Escalate internally if vendor does not respond
- Follow scripts and processes exactly
Requirements:
- 100% fluent English (speaking and writing) - you will speak with Americans
- Professional phone manner - calm, clear, confident
- Reliable internet connection
- Quiet environment for phone calls
- Ability to follow detailed checklists and scripts
- Accurate data entry skills
- Available for consistent scheduled hours (this is not flexible/on-demand work)
- Responsive to messages during shift
Nice to Have:
- Experience with dispatch, call centre, or customer service
- Experience in facilities management, property management, or trades
- Familiarity with ticketing or tracking systems
We Provide:
- Phone number via Zoom Phone
- Access to our tracking system
- Detailed call scripts and checklists
- Vendor contact information
- Full training on process
- On-call backup for questions
Contract duration of less than 1 month, with 30 hours per week.
Mandatory skills: Data Entry, Virtual Assistance
USA After-Hours Virtual Assistant employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land USA After-Hours Virtual Assistant
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities listed in the job description, especially handling calls and logging details. This will help you feel more confident during interviews.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with facility staff, it’s crucial to sound calm and professional. Try role-playing with a friend to get comfortable with the scripts and checklists you'll be using.
✨Tip Number 3
Network with others in the field. Join online forums or groups related to virtual assistance or customer service. You never know who might have tips or leads on job openings that suit you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace USA After-Hours Virtual Assistant
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling calls and logging details, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Relevant Experience: If you've got experience in customer service or virtual assistance, let us know! Tailor your application to showcase how your past roles have prepared you for this position, especially if you've dealt with similar responsibilities.
Be Specific About Your Availability: We need someone who can commit to the scheduled hours, so be upfront about your availability in your application. Mention which shifts work best for you, whether it's weeknights, weekends, or a mix of both.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at FreelanceJobs
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Virtual Assistant in this role. Familiarise yourself with the tasks like handling after-hours calls, logging details, and following scripts. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Your Phone Manner
Since you'll be dealing with facility staff over the phone, practice speaking clearly and calmly. You might want to do mock calls with a friend to get comfortable with your tone and pace. A professional phone manner can really set you apart!
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like what to do if a vendor doesn't respond. Think through potential scenarios and have your responses ready. This shows that you can think on your feet and follow processes effectively.
✨Show Your Availability
Be clear about your availability for the shifts mentioned in the job description. If you can work weekends or late hours, let them know! This demonstrates your commitment and flexibility, which is crucial for this role.
