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- Tasks: Troubleshoot fitness equipment issues remotely and coordinate with warehouse for parts support.
- Company: Join Fitness Superstore, a leading retailer in gym equipment with a dynamic team.
- Benefits: Gain hands-on experience, competitive pay, and work in a supportive environment.
- Why this job: Make a real difference by solving technical problems and helping customers stay fit.
- Qualifications: Mechanical troubleshooting experience and strong communication skills are essential.
- Other info: Flexible hours with opportunities for growth in a fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
We are Fitness Superstore and French Fitness, a major U.S. retailer of commercial and home gym equipment. We handle our own parts, service, troubleshooting, and warehouse operations. We are hiring a Technical Troubleshooting & Warehouse/Parts Support Specialist who can troubleshoot equipment issues with customers over email/chat, communicate with our warehouse for testing and verification, and coordinate parts ordering with our parts manager. This is NOT a general customer service role. This is a technical position requiring mechanical thinking, problem-solving, and the ability to explain troubleshooting steps clearly to customers and warehouse staff.
SCOPE OF WORK
- Troubleshoot fitness equipment issues remotely with customers using photos, videos, chat, email, or phone
- Identify likely root causes involving belts, motors, cables, pulleys, sensors, consoles, electronics, weight stacks, and assembly issues
- Work directly with the warehouse manager (Tomas) to test equipment, verify issues, perform troubleshooting steps, and confirm correct parts
- Communicate directly with parts manager (Gonzalo) to request parts, verify SKU numbers, check inventory, and confirm shipment
- Collaborate with customers to gather proper photos/videos, walk them through basic troubleshooting, and prepare information for warehouse review
- Log all findings and updates into Google Sheets and internal logs
- Track each case from initial troubleshooting to warehouse verification to parts ordering and closure
- Respond to customer service tickets professionally and clearly when related to equipment troubleshooting or parts requirements
- Coordinate with internal teams using chat systems, email, and shared spreadsheets
- Provide clear summaries, technical notes, and follow-up steps for each issue
DELIVERABLES
- Accurate troubleshooting assessments for each case
- Verified parts requests with correct SKU identification
- Clear communication threads with warehouse and parts department
- Complete documentation for each customer issue
- On-time follow-up with customers until resolution
- Consistent Google Sheet updates for tracking issues, parts, and warehouse actions
REQUIREMENTS
- Mechanical or electromechanical troubleshooting experience REQUIRED (fitness equipment, appliances, HVAC, electric motors, automotive, or similar)
- Ability to explain technical steps clearly to customers via chat/email
- Comfort reviewing photos/videos to diagnose mechanical or electrical issues
- Experience coordinating with warehouse or field technicians
- Strong English communication skills (written and spoken)
- Detail-oriented and able to follow cases from start to finish
- Google Sheets experience preferred
- Ability to work 8AM–5PM PST (at least 4–6 hours overlap)
- Fast learner and able to work with minimal supervision
Contract duration of more than 6 months, with 40 hours per week. Mandatory skills: Hardware Troubleshooting, Fitness Equipment Repair, Mechanical Engineering Support, Electromechanical Troubleshooting, Warehouse Coordination, Inventory Management, Parts Ordering, Google Sheets, Problem Solving, Technical Support.
Technical Troubleshooting employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Troubleshooting
✨Tip Number 1
Get your hands dirty! If you’ve got experience with fitness equipment or similar tech, make sure to showcase that in your conversations. We love seeing how you’ve tackled real-world problems before.
✨Tip Number 2
Practice explaining technical stuff in simple terms. You’ll be chatting with customers who might not know the ins and outs of fitness equipment. Show us you can break it down without losing the details!
✨Tip Number 3
Be proactive! When you’re troubleshooting, think ahead about what parts might be needed. If you can show us you’re already considering the next steps, you’ll stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up! Keeping customers in the loop is key. Show us you can manage cases from start to finish, and we’ll know you’re the right fit for our team.
We think you need these skills to ace Technical Troubleshooting
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your mechanical or electromechanical troubleshooting experience in your application. We want to see how you've tackled similar issues before, so don’t hold back on the details!
Be Clear and Concise: When explaining your past experiences, keep it straightforward. We appreciate clarity, especially since this role involves communicating technical steps to customers and warehouse staff. Use simple language that gets straight to the point.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your familiarity with fitness equipment and any relevant tools or software you’ve used, like Google Sheets. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FreelanceJobs
✨Know Your Stuff
Make sure you brush up on your mechanical and electromechanical troubleshooting skills. Familiarise yourself with common fitness equipment issues, like those involving belts, motors, and sensors. Being able to discuss these topics confidently will show that you're the right fit for the technical side of the role.
✨Practice Clear Communication
Since you'll be explaining troubleshooting steps to customers and warehouse staff, practice articulating complex ideas in simple terms. You might want to role-play with a friend or family member, using examples from your past experiences to ensure you can convey your thoughts clearly and effectively.
✨Get Familiar with Google Sheets
As you'll be logging findings and tracking cases, having a good grasp of Google Sheets is essential. If you're not already comfortable with it, take some time to learn about functions, formulas, and how to organise data efficiently. This will help you stand out as someone who can manage documentation seamlessly.
✨Show Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved technical issues in the past. Think about the steps you took, the challenges you faced, and how you communicated with others during the process. This will demonstrate your ability to handle the responsibilities of the role effectively.
