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For Companies At a Glance
- Tasks: Manage onboarding for new clients and ensure smooth operational setups.
- Company: Fast-growing e-commerce operations agency with a focus on quality and structure.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Why this job: Be a key player in building reliable systems for international brands.
- Qualifications: Detail-oriented, organised, and comfortable with tech and structured workflows.
- Other info: Potential for growth into senior operations roles.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We are a fast-growing customer service & backend operations agency supporting international e-commerce brands. We manage and optimize the entire backend for our clients — from customer support and dispute management to supplier coordination and reporting. We are structured, process-driven, and focused on execution quality. Our clients rely on us to build clean, reliable operational systems.
We are now looking for an Onboarding & Operations Coordinator to take full ownership of how new clients, stores, suppliers, and team members are implemented into our systems. This is a critical role inside the company.
The Role
As our Onboarding & Operations Coordinator, you are responsible for making sure every new setup is executed flawlessly. When a new client signs → you build the operational structure. When a client opens a new store → you implement it correctly. When a supplier switch happens → you coordinate the transition. When a new team member joins → you ensure they are fully set up and ready to go. You protect structure. You prevent mistakes. You ensure nothing falls through the cracks. There are many steps in our workflows. Some apply in certain situations, some don’t. Your job is to always follow the SOP carefully and double-check everything. Mistakes in this role directly affect:
- Client trust
- Professional image
- Internal efficiency
- Client experience
Precision is essential.
Responsibilities
- Managing full onboarding workflow for new clients
- Setting up Slack channels (client, internal team, operations)
- Creating and organizing onboarding documents & sheets
- Coordinating contracts and onboarding invoices
- Managing system access (Slack, CRM, Hypervault, Apploye, Google Workspace)
- Collecting and organizing login credentials
- Coordinating supplier onboarding and supplier switches
- Updating CRM accurately
- Ensuring all checklists are completed before onboarding is finalized
- Monitoring active onboarding boards/sheets daily
- Sending internal updates after each completed step
- Supporting new team member setup and access management
- Creating insights reporting when required
- Following and improving SOPs
You will work closely with the founder and operations manager but are expected to execute independently.
Systems You’ll Work With
- Slack
- (CRM)
- Hypervault
- Apploye
- Gmail / Outlook
- Google Sheets
- Notion
You must be comfortable navigating multiple tools daily.
What We’re Looking For
- Extremely detail-oriented
- Structured and organized
- Strong written English
- Comfortable following SOPs precisely
- Proactive in identifying gaps or inefficiencies
- Calm under multi-step workflows
- Tech-comfortable and quick learner
- Reliable and consistent
Experience in agencies, e-commerce, CRM systems, or process implementation is a strong plus.
This Is Not For You If
- You dislike structured processes
- You improvise instead of following systems
- You struggle with attention to detail
- You avoid speaking up when something is wrong
- You require constant supervision
Growth
This role can grow into senior operations or implementation leadership roles for the right person. We reward ownership, precision, and proactivity.
How To Apply
Please include:
- A short introduction about yourself
- Your experience with structured workflows or operations
- The tools you have worked with
- Why you believe you are a strong fit for a detail-heavy role
- The word "Structure" at the top of your application
We are looking for someone who takes pride in building clean, reliable systems. Contract duration of more than 6 months, with 40 hours per week.
Mandatory skills: Business Operations, CRM Software, Project Workflows, Slack, English, Project Management, Task Coordination, Communications
Onboarding & Operations CoordinatorRemote | E-commerce Operations Agency employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding & Operations CoordinatorRemote | E-commerce Operations Agency
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and onboarding. Think about how your past experiences align with their needs, especially around structured processes and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to dive into the operational world with us.
We think you need these skills to ace Onboarding & Operations CoordinatorRemote | E-commerce Operations Agency
Some tips for your application 🫡
Start with a Strong Introduction: Kick off your application with a brief intro about yourself. Make it engaging and personal, so we get a feel for who you are right from the start!
Show Off Your Experience: When talking about your experience, focus on structured workflows or operations. We want to see how you've tackled similar challenges in the past, so be specific and highlight relevant examples.
List Your Tools: Don’t forget to mention the tools you’ve worked with! We use a variety of systems like Slack, CRM, and Google Sheets, so let us know your level of comfort with these or any similar tools.
Emphasise Attention to Detail: Since this role is all about precision, make sure to explain why you’re a great fit for a detail-heavy position. Share any experiences where your attention to detail made a difference, and remember to include the word 'Structure' at the top of your application!
How to prepare for a job interview at FreelanceJobs
✨Know Your Tools
Familiarise yourself with the systems mentioned in the job description, like Slack, CRM, and Google Sheets. Being comfortable with these tools will show that you can hit the ground running and understand the tech side of the role.
✨Master the SOPs
Since this role is all about following structured processes, make sure you understand what SOPs are and how they apply to onboarding. Prepare examples from your past experience where you successfully followed or improved a process.
✨Showcase Your Detail Orientation
Prepare to discuss specific instances where your attention to detail made a difference. Whether it was catching an error before it became a problem or ensuring a project was completed flawlessly, these examples will highlight your fit for the role.
✨Communicate Clearly
Strong written English is a must, so practice articulating your thoughts clearly. During the interview, be concise and structured in your responses, demonstrating that you can communicate effectively, just like you would in the role.
