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- Tasks: Lead and manage a remote team of chatters to boost sales and performance.
- Company: Join a dynamic remote content agency with a focus on growth.
- Benefits: Flexible hours, remote work, and a chance to shape a successful team.
- Why this job: Make an impact by driving revenue and leading a passionate team.
- Qualifications: Experience in managing customer service or sales teams is essential.
- Other info: Contract role with opportunities for long-term growth.
The predicted salary is between 36000 - 60000 £ per year.
I run a remote content agency and I am hiring a Head of Chat to manage and scale our sales team. You will not just chat. You will lead. You will manage 5–15 chatters, improve performance, enforce standards, and drive revenue. If you have managed call centres, support teams, or live chat sales teams before, this is exactly that — just remote.
Contract duration of more than 6 months with 30 hours per week.
Mandatory skills:
- Customer Service
- Sales
- Relationship Management
- Online Chat Support
- Communication Etiquette
- Administrative Support
Live Chat Team Lead employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Chat Team Lead
✨Tip Number 1
Show off your leadership skills! When you’re chatting with potential employers, highlight your experience managing teams. Share specific examples of how you’ve improved performance and driven revenue in previous roles.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like ours at StudySmarter, and express your interest in leading a chat team. You never know what opportunities might arise!
✨Tip Number 3
Brush up on your communication etiquette. Since you’ll be managing chatters, it’s crucial to demonstrate your ability to communicate effectively. Practice articulating your thoughts clearly and concisely during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you in the chat lead seat!
We think you need these skills to ace Live Chat Team Lead
Some tips for your application 🫡
Show Off Your Leadership Skills: When you're writing your application, make sure to highlight any experience you have in managing teams. We want to see how you've led chatters or support teams before, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills like Customer Service and Sales that align with what we’re looking for. It shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, showcasing your relevant experience without unnecessary fluff. This will help us see your potential as a Live Chat Team Lead.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FreelanceJobs
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of live chat management. Brush up on your customer service skills, sales techniques, and relationship management strategies. Being able to discuss your previous experiences with managing teams will show that you're ready to lead.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led others in the past. Talk about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to enforce standards and drive performance.
✨Communicate Clearly
Effective communication is key in this role. During the interview, practice clear and concise responses. Use proper communication etiquette to showcase your ability to engage with customers and team members alike. Remember, how you communicate can set the tone for your potential leadership style.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s goals, team dynamics, and expectations for the Head of Chat role. This not only shows your interest but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your strategic thinking.
