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- Tasks: Be the friendly face of our firm, managing client calls and scheduling appointments.
- Company: Join Solano Law Firm, a supportive team dedicated to family immigration law.
- Benefits: Earn $15–$25/hour, enjoy 10 PTO days, and 13 paid holidays after 90 days.
- Why this job: Make a real difference in clients' lives while working remotely and growing your skills.
- Qualifications: Must be bilingual in English and Spanish with customer service experience.
- Other info: Embrace a collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 24000 - 40000 £ per year.
About Us:
Solano Law Firm specializes in family immigration law, offering a supportive, collaborative workplace where every team member is valued. Our mission is to help families achieve their immigration goals with empathy, integrity, and excellence.
Your Role:
As a Bilingual Receptionist & Client Experience Specialist, you will be the first point of contact between clients and our legal team. You'll greet clients virtually, answer calls, schedule appointments, and ensure communications run smoothly across the firm. Your ability to balance warmth and precision will help create a strong, lasting impression for our clients.
Daily Responsibilities:
- Answer and route client calls and messages with professionalism
- Schedule appointments and send reminders accurately
- Communicate promptly with clients in English and Spanish via phone, email, or text
- Update client files, call logs, and records in our systems
- Translate short documents as needed
- Support attorneys and paralegals with admin tasks
- Track communication metrics and performance reports weekly
Qualifications Required:
- 1+ year of receptionist, customer service, or administrative experience
- Excellent verbal and written communication skills in both English and Spanish
- Strong time management and organizational skills
- Proficiency with Microsoft Suite
- Patience, empathy, and professionalism when handling client interactions
Preferred:
- Experience working in a law firm or legal support environment
- Familiarity with CRM or legal case management systems
- Prior remote work experience
Why You'll Love Working Here:
- 100% remote, full-time position (40 hours/week, Mon–Fri)
- Hourly pay: $15–$25/hour (based on experience)
- 10 PTO days + 13 paid holidays per year after 90 days
- Personalized coaching, training, and growth opportunities
- Be part of a supportive, fast-growing immigration team that values your voice
- Long-term engagement, grow with us
Contract duration of more than 6 months with 40 hours per week.
Languages: Spanish.
Mandatory skills: Customer Service, Customer Experience, Phone Communication, Customer Support, Legal, English, Spanish, Phone Support.
Full-time Receptionist employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time Receptionist
✨Tip Number 1
Make sure to research the company before your interview. Knowing about Solano Law Firm's mission and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your bilingual skills! Since this role requires communication in both English and Spanish, brush up on common phrases and scenarios you might encounter during client interactions.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about how you can contribute to the firm’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for this fantastic opportunity.
We think you need these skills to ace Full-time Receptionist
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role requires you to communicate in both English and Spanish, make sure to highlight your language skills in your application. We want to see how you can connect with clients in both languages!
Tailor Your Experience: When writing your application, focus on your previous receptionist or customer service experience. We’re looking for examples that showcase your ability to handle calls and manage appointments with professionalism.
Be Personable Yet Professional: Remember, you’ll be the first point of contact for our clients. Use your application to convey your warm personality while maintaining a professional tone. We love candidates who can balance both!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at FreelanceJobs
✨Show Off Your Bilingual Skills
Since the role requires excellent communication in both English and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or respond to questions in Spanish, so practice common phrases and scenarios beforehand.
✨Highlight Your Customer Service Experience
Make sure to share specific examples from your past roles that showcase your customer service skills. Talk about how you handled difficult situations, managed client expectations, and maintained professionalism under pressure. This will help the interviewers see how you can contribute to their client experience.
✨Familiarise Yourself with Legal Terminology
Even if you haven't worked in a law firm before, having a basic understanding of legal terms related to immigration can set you apart. Do some research on common phrases and processes in family immigration law, as this will show your commitment and readiness for the role.
✨Prepare Questions About the Firm
Interviews are a two-way street, so come prepared with thoughtful questions about the firm’s culture, team dynamics, and growth opportunities. This not only shows your interest in the position but also helps you gauge if the firm is the right fit for you.
