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- Tasks: Handle customer communication and support for a trendy cosmetics brand.
- Company: Join a growing cosmetics brand with a passion for beauty.
- Benefits: Full-time role with a contract over 6 months and weekend availability.
- Why this job: Be the voice of our brand and help customers love their skincare products.
- Qualifications: Excellent written English, Shopify experience, and Freshdesk knowledge required.
- Other info: Dynamic work environment with a focus on customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
We're hiring a Customer Support Representative to join our growing cosmetics brand and handle daily customer communication across our Shopify stores.
We're looking for someone who:
- Has excellent written English
- Can confidently handle 200+ emails per day
- Has experience with Shopify
- Has experience handling disputes on Shopify, PayPal, and Klarna
- Has proven experience using Freshdesk
- Is reliable and available to work on weekends
You should be detail-oriented, calm under pressure, and comfortable dealing with chargebacks and customer complaints in a professional way. This is full-time.
Contract duration of more than 6 months with 40 hours per week.
Mandatory skills: Email Support, Customer Satisfaction, Customer Support, Order Tracking, Customer Service.
Freshdesk Customer Support for Cosmetics Brand employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freshdesk Customer Support for Cosmetics Brand
✨Tip Number 1
Make sure you know the ins and outs of Freshdesk. We want to see that you can navigate it like a pro, so brush up on your skills before the interview. Familiarity with the platform will definitely give you an edge!
✨Tip Number 2
Practice handling customer complaints in a calm and professional manner. We all know that dealing with chargebacks and disputes can be tricky, so role-play some scenarios with a friend to build your confidence.
✨Tip Number 3
Show us your passion for cosmetics! When you reach out, mention your favourite skincare product and why you love it. This not only shows you've read the job description but also gives us a glimpse of your enthusiasm for the brand.
✨Tip Number 4
Don’t forget to highlight your experience with Shopify. We’re looking for someone who can handle 200+ emails a day, so share any relevant experiences that demonstrate your ability to manage high volumes of customer communication effectively.
We think you need these skills to ace Freshdesk Customer Support for Cosmetics Brand
Some tips for your application 🫡
Show Off Your Writing Skills: Since we're looking for someone with excellent written English, make sure your application is clear and free of typos. Use a friendly tone that reflects your personality, but keep it professional!
Highlight Relevant Experience: Don’t forget to mention your experience with Shopify and Freshdesk! We want to see how you've handled customer support in the past, especially if you've dealt with disputes or chargebacks.
Be Specific About Availability: We need someone reliable who can work weekends. Make sure to mention your availability in your application so we know you’re ready to jump in when needed!
Personal Touch Matters: Remember to include your favourite skincare product in your message! It shows us you’ve read the job description and adds a personal touch to your application. Plus, we love skincare too!
How to prepare for a job interview at FreelanceJobs
✨Know Your Stuff
Before the interview, make sure you’re familiar with the cosmetics brand and its products. Research their bestsellers and understand their customer base. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Email Skills
Since you'll be handling 200+ emails a day, practice writing clear and concise email responses. Prepare examples of how you've managed high volumes of customer communication in the past, especially using Freshdesk or similar platforms.
✨Prepare for Disputes
Brush up on how to handle disputes, chargebacks, and complaints. Think of specific situations where you successfully resolved issues for customers, particularly on platforms like Shopify, PayPal, and Klarna. This will demonstrate your problem-solving skills.
✨Be Ready for Weekend Work
Since the role requires weekend availability, be prepared to discuss your schedule openly. Show that you’re flexible and committed to providing excellent customer support, even during busy times.
