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- Tasks: Respond to customer emails and resolve order issues with professionalism.
- Company: Join a vibrant online store focused on customer satisfaction.
- Benefits: Gain valuable experience in customer support and flexible working hours.
- Why this job: Perfect for honing your communication skills while helping customers.
- Qualifications: Strong written communication and problem-solving skills required.
- Other info: Short-term contract with potential for future opportunities.
The predicted salary is between 500 - 1500 £ per month.
We are looking for a detail-oriented Email Support Representative to handle customer inquiries professionally and efficiently. The role involves responding to emails, resolving order and payment issues, processing refunds/returns, and ensuring excellent customer satisfaction.
Mandatory skills:
- Email Communication
- Customer Support
- Email Support
- Customer Service
- Data Entry
Strong written communication skills, problem-solving ability, and experience with CRM or e-commerce platforms are preferred. Contract duration of less than 1 month.
Email Support for My Online Store employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Email Support for My Online Store
✨Tip Number 1
Make sure you know the ins and outs of email communication. Brush up on your writing skills and practice responding to common customer queries. This will help us stand out during interviews!
✨Tip Number 2
Familiarise yourself with CRM and e-commerce platforms. If you can show us that you’ve got experience or even just a basic understanding, it’ll give you a leg up in the application process.
✨Tip Number 3
Don’t underestimate the power of problem-solving! Prepare some examples of how you’ve resolved issues in the past. We love hearing about real-life experiences that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, we’re always on the lookout for passionate candidates who are eager to join our team.
We think you need these skills to ace Email Support for My Online Store
Some tips for your application 🫡
Show Off Your Email Skills: Make sure to highlight your email communication skills in your application. We want to see how you can craft clear and professional responses, so don’t hold back on showcasing your writing style!
Be Detail-Oriented: Since the role is all about handling customer inquiries efficiently, we recommend you give examples of how you've paid attention to detail in past roles. This could be anything from resolving issues to processing refunds accurately.
Problem-Solving is Key: We love a good problem-solver! In your application, share specific instances where you’ve tackled customer issues head-on. This will show us that you’re ready to jump in and help our customers with their queries.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FreelanceJobs
✨Master Your Email Communication
Since the role focuses heavily on email support, practice writing clear and concise emails. Use examples from your past experiences to demonstrate how you’ve effectively communicated with customers in writing.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've resolved customer issues. Think about challenges you've faced and how you approached them, as this will highlight your ability to handle similar situations in the new role.
✨Familiarise Yourself with CRM Tools
If you have experience with any CRM or e-commerce platforms, be ready to talk about it. If not, do a bit of research on popular tools used in the industry, as this shows your initiative and willingness to learn.
✨Emphasise Customer Satisfaction
Be prepared to discuss what excellent customer service means to you. Share examples of how you’ve gone above and beyond for customers in the past, as this aligns perfectly with the company’s focus on customer satisfaction.
