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- Tasks: Manage high-volume email and chat support for a fast-growing e-commerce brand.
- Company: Join a dynamic DTC brand that's scaling rapidly.
- Benefits: Flexible part-time hours with the potential for contract extension.
- Why this job: Make a real difference in customer satisfaction while working independently.
- Qualifications: Experience handling 200+ tickets/day and familiarity with Shopify brands.
- Other info: Contract duration of 1 to 3 months, perfect for students or side hustlers.
The predicted salary is between 10 - 13 £ per hour.
We are scaling support for a fast-growing DTC brand and need someone who has handled serious volume — not 20 tickets/day, more like 200+ tickets/day (solo or as team lead).
What you’ll do:
- Manage email/chat support across multiple channels
- Handle order issues, returns, shipping inquiries, product questions
- Work independently with minimal supervision
You’re a great fit if:
- You have managed 200+ tickets/day before
- You are working with Shopify-based brands
Contract duration of 1 to 3 months, with 10 hours per week.
Mandatory skills: Customer Service, Customer Support, Email Support, Customer Satisfaction, Order Tracking
Customer Support Representative for E-Commerce Brand employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative for E-Commerce Brand
✨Tip Number 1
Get familiar with the brand's products and services before your interview. Knowing the ins and outs of what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer support scenarios. Think about how you'd handle high-volume ticket situations or tricky customer inquiries. This will prepare you to demonstrate your skills effectively during the interview.
✨Tip Number 3
Showcase your experience with Shopify or similar platforms. If you've worked with e-commerce brands before, highlight those experiences and how they relate to managing customer support efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Representative for E-Commerce Brand
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience managing high ticket volumes. We want to see that you've handled 200+ tickets a day before, so don’t be shy about sharing those numbers!
Tailor Your Application: When applying, customise your application to reflect the skills we’re looking for. Mention your experience with Shopify and how you’ve tackled order issues or customer inquiries in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FreelanceJobs
✨Know Your Numbers
Make sure you can confidently discuss your experience handling high volumes of customer support tickets. If you've managed 200+ tickets a day, be ready to share specific examples of how you did it and the tools you used.
✨Familiarise Yourself with Shopify
Since the role involves working with Shopify-based brands, brush up on your knowledge of the platform. Understand common issues customers face and how to resolve them efficiently, as this will show your potential employer that you're prepared.
✨Demonstrate Independence
This position requires minimal supervision, so be prepared to discuss times when you successfully worked independently. Share examples of how you took initiative to solve problems or improve processes in previous roles.
✨Practice Your Communication Skills
As a Customer Support Representative, clear communication is key. Practice answering common customer queries succinctly and professionally. This will help you convey your ability to handle email and chat support effectively during the interview.
