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For Companies At a Glance
- Tasks: Handle customer support via email and tickets, ensuring quick and confident resolutions.
- Company: Fast-growing home Pilates brand with a culture of ownership and accountability.
- Benefits: Competitive salary, performance bonuses, and a dynamic remote work environment.
- Why this job: Join a young team and make a real impact in customer satisfaction.
- Qualifications: Experience with Shopify, Gorgias, and handling high ticket volumes.
- Other info: Work remotely with flexible hours and great career growth potential.
The predicted salary is between 28800 - 48000 £ per year.
Reformly is a fast-growing home Pilates brand, founded in May 2025. In our first year, we closed 2025 with $3M in revenue and 22,500+ customers, and we're just getting started.
We're known for:
- 4.2 Trustpilot score
- High customer expectations
- Fast execution
- A culture of ownership, confidence, and accountability
We're now looking for a second full-time Customer Support Representative to join our team.
About the Role
You'll be responsible for handling customer support across email and tickets, ensuring fast, confident, and high-quality resolutions. This role is not for someone who hesitates or overthinks every decision. We value decisiveness over perfection. We'd rather see a confident decision with ownership than hesitation while searching for the "perfect" answer.
You'll be working closely with:
- 1 Operations Manager
- 2 existing Support Representatives
- 1 Backend VA
- A young, dynamic, fast-moving marketing team
What We're Looking For
You are someone who:
- Thrives under pressure, high ticket volumes, and high expectations
- Works fast without losing confidence
- Takes full ownership of your work and decisions
- Is comfortable making judgment calls
- Communicates clearly, professionally, and confidently in English
- Understands that speed + clarity = great support
- Is reliable
Required Experience
- Experience with Shopify
- Experience with Gorgias
- Experience handling medium to high daily ticket volumes
- Strong written English (non-negotiable)
- Stable internet and professional home setup
Work Details
- Schedule: Monday – Friday
- Working hours: Normal working hours (PH time)
- Location: Remote
- Type: Full-time
Compensation
- $ base salary
- Monthly KPI-based bonuses (performance-driven)
How to Apply (Video Application Required)
To apply, record a short video answering the following:
- How many customer support tickets can you confidently handle per day?
- What is your experience with Shopify and Gorgias?
- Show us your work environment and setup
Applications without a video will not be considered. Contract duration of more than 6 months.
Mandatory skills: Customer Support, Shopify, Gorgias
Customer Support Representative employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Get your video application spot on! Make sure you answer all the questions clearly and confidently. Show us your personality – we want to see how you handle pressure and communicate under those high expectations.
✨Tip Number 2
Practice makes perfect! Before hitting record, do a few dry runs of your video. This will help you feel more confident and ensure you’re not overthinking your responses when it’s time to shine.
✨Tip Number 3
Show off your setup! We want to see that professional home environment you’ve got going on. A tidy, well-organised space reflects your ability to take ownership and work efficiently.
✨Tip Number 4
Don’t forget to highlight your experience with Shopify and Gorgias! Be specific about how you’ve used these tools in past roles, as this will show us you’re ready to hit the ground running.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Be Confident in Your Video: When recording your video application, let your confidence shine through! We want to see you take ownership of your responses and show us how you handle customer support scenarios. Remember, it's all about decisiveness over perfection!
Show Off Your Setup: Make sure to give us a good look at your work environment. A professional setup is key for remote work, so show us how you've created a space that helps you thrive under pressure. This is your chance to impress us with your organisation!
Highlight Relevant Experience: In your video, be sure to mention your experience with Shopify and Gorgias. We’re looking for someone who can hit the ground running, so share specific examples of how you've used these tools to manage high ticket volumes effectively.
Keep It Clear and Concise: While we love a good story, remember to keep your answers clear and to the point. We value speed and clarity in customer support, so demonstrate that in your application. And don’t forget to apply through our website!
How to prepare for a job interview at FreelanceJobs
✨Know Your Tools
Familiarise yourself with Shopify and Gorgias before the interview. Be ready to discuss your experience with these platforms, as they are crucial for the role. Highlight specific examples of how you've used them to handle customer support effectively.
✨Show Your Speed and Clarity
Since the company values fast execution, prepare to demonstrate how you can provide quick and clear resolutions. Think of scenarios where you had to make swift decisions under pressure and be ready to share those stories.
✨Emphasise Ownership
The role requires someone who takes full ownership of their work. Be prepared to discuss times when you took initiative in your previous roles. Show that you’re confident in making judgment calls and that you understand the importance of accountability.
✨Prepare Your Environment
As this is a remote position, ensure your home setup is professional and conducive to work. During your video application, showcase your workspace and explain how it helps you maintain productivity and focus while handling customer support tickets.
