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For Companies At a Glance
- Tasks: Manage inbound leads and provide top-notch customer service during business hours.
- Company: Fast-growing exterior remodeling company based in Austin, Texas.
- Benefits: Full-time role with competitive pay and a supportive team environment.
- Why this job: Be the voice of our company and make a real difference in customer experiences.
- Qualifications: 2 years of customer service experience and strong communication skills required.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
JP Exteriors is a fast-growing exterior remodeling company based in Austin, Texas specializing in siding, windows, doors, roofing, and outdoor renovations. We are looking for a highly organized, detail-oriented Customer Service Representative to manage inbound leads, scheduling, and daily follow-up during standard U.S. business hours. This role is critical to our sales pipeline and customer experience.
Responsibilities
- Take all inbound requests via phone, email, and messaging platforms
- Answer questions about services, availability, and scheduling
- Schedule qualified appointments in Setmore and Buildertrend
- Track and follow up with canceled appointments and inbound inquiries
- Ensure appointments are properly confirmed and fulfilled
- Respond quickly to all inbound platform leads (Yelp, Angi, Google LSA, Nextdoor, etc.)
- Manage and follow up on lead pipelines in Hatch
- Review and dispute calls where necessary
- Post on social media platforms as needed
- Submit invoices for referral rewards
- Assist with review management
- Support ad hoc operational projects
Tools You Will Use
- Dialpad
- Buildertrend & Setmore
- Yelp, Angi, Thumbtack, Nextdoor
- Hatch
- Facebook & Instagram
- Google Local Services Ads (GLSA)
- PDF Editor
- Hover
- Outlook, Word, Excel, PowerPoint
Experience with CRM systems is required. Construction or home services experience is a strong plus.
Requirements
- Minimum 2 years customer service experience
- Fluent or native English speaker
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- High emotional intelligence and professionalism
- Ability to think critically and problem solve
- High-speed internet
- High-performing computer/laptop
- Minimum of two monitors/screens
- Dedicated distraction-free workspace
- Must be available during U.S. Central Time business hours
Schedule
Full-time, Monday through Friday, 8:00 AM – 5:00 PM Central Time
What We’re Looking For
We need someone proactive, organized, and comfortable handling a high volume of inbound activity. This role requires quick response times, strong follow-up discipline, and the ability to keep our CRM systems clean and organized. If you are highly structured, detail-oriented, and enjoy managing communication and systems, we would love to hear from you.
To Apply
Please include:
- A brief summary of your customer service experience
- Your experience using CRMs or scheduling systems
- Your current workstation setup (internet speed, number of monitors, etc.)
- Your availability in Central Time
Contract duration of more than 6 months with 40 hours per week.
Mandatory skills: Customer Service, Online Chat Support, Email Communication, Data Entry, Administrative Support, Microsoft Office, Canva, Excel Formula, Customer Service Training, Call Center Management, English, Business with 10-99 Employees, C-Corporation.
Customer Service Representative – Business Hours employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative – Business Hours
✨Tip Number 1
Get to know the company inside out! Research JP Exteriors and understand their services, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing inbound requests, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! Prepare a system for tracking your follow-ups and leads, even before you land the job. This will demonstrate your proactive nature and readiness to manage the high volume of activity expected in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable using online platforms, which is key for this position.
We think you need these skills to ace Customer Service Representative – Business Hours
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and managed customer relationships in the past, so don’t hold back!
Get Technical with CRMs: Since we’re all about keeping things organised, let us know about your experience with CRM systems. If you’ve used any scheduling tools or platforms like Buildertrend or Setmore, mention them!
Set Up Your Workstation Details: We need to know about your current workstation setup, so be specific! Share your internet speed, number of monitors, and anything else that makes your workspace distraction-free.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at FreelanceJobs
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Dialpad, Buildertrend, and Hatch. Being able to discuss how you've used similar systems or your willingness to learn will show you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to manage high volumes of inbound activity effectively.
✨Demonstrate Organisational Skills
Since this role requires strong organisational skills, be ready to talk about how you keep track of tasks and manage your time. You could mention any systems or methods you use to stay organised, especially in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and emotional intelligence. Practice responding to hypothetical situations related to customer inquiries or scheduling conflicts, as this will help you showcase your critical thinking skills during the interview.
