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- Tasks: Be the go-to person for our Tier 1 clients and help them thrive.
- Company: Join a vibrant team focused on client success and innovation.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Make a real difference in client relationships and drive their success.
- Qualifications: Experience in customer support and strong communication skills required.
- Other info: Exciting role with potential for long-term career development.
The predicted salary is between 36000 - 60000 £ per year.
Core Responsibilities:
- Client Ownership
- Serve as primary point of contact for all Tier 1 clients
- Develop client growth plans and hold regular review sessions
- Track goals, ROI, and performance benchmarks for each account
- Delivery & Pod Coordination
- Join weekly sprint meetings to track fulfillment across pods
- Prioritise deliverables that align with client needs and outcomes
- Work with the Creative Lead, Devs, and CoS to triage urgent client tasks
- Risk Management
- Monitor account engagement, satisfaction, and usage
- Identify early signs of churn or misalignment and take corrective steps
- Create action plans to recover red or yellow accounts
- Internal Reporting & Insights
- Maintain a live dashboard of client status (health, NPS, satisfaction trends)
- Report weekly on account wins, risks, and expansion opportunities
- Collaborate with Sales and CEO to identify cross-sell / upsell plays
Contract duration of more than 6 months.
Mandatory skills: API, Customer Support, SOPs, Client Management, Customer Insight Analysis, Customer Relationship Management, English
Client Success Coordinator employer: FreelanceJobs
Contact Detail:
FreelanceJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to client management and success. Think about how you can demonstrate your skills in API usage and customer support through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Client Success Coordinator
Some tips for your application 🫡
Show Your Client Management Skills: Make sure to highlight your experience in client management and support. We want to see how you've successfully handled client relationships and any strategies you've used to ensure their satisfaction.
Be Specific About Your Achievements: When detailing your past roles, use specific examples that demonstrate your impact. Numbers and metrics can really help us understand your contributions, so don’t shy away from sharing those!
Tailor Your Application: Take the time to customise your application for the Client Success Coordinator role. We love seeing candidates who understand our mission and can articulate how their skills align with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FreelanceJobs
✨Know Your Clients
Before the interview, research the company’s Tier 1 clients and their industries. Understanding their needs and challenges will help you demonstrate your ability to serve as a primary point of contact and develop tailored growth plans.
✨Showcase Your Coordination Skills
Be prepared to discuss your experience with project management and coordination. Highlight specific examples where you've successfully prioritised deliverables and collaborated with different teams to meet client needs.
✨Demonstrate Risk Management Awareness
Think of instances where you've identified potential issues with client accounts and how you addressed them. Discuss your approach to monitoring engagement and satisfaction, and be ready to share action plans you've implemented in the past.
✨Prepare for Reporting Insights
Familiarise yourself with key performance indicators relevant to client success. Be ready to talk about how you’ve used data to track account health and report on wins and risks, showcasing your analytical skills and attention to detail.
