Permanent, Full Time
Starting Salary £26,310 And Flexible Benefits
Wayleave Administrator
Stockton-on-Tees (TS18 3TU)
Permanent, Full Time
Starting Salary £26,310 And Flexible Benefits
Summary
Our client, an electricity distribution company based in Stockton-on-Tees is looking for a proficient Administrator to join their Wayleaves Department. The successful candidate will form part of a busy team who are responsible for the maintenance and processing of new and existing consents for over 60,000+ landowners and for delivering high-quality customer service to both internal and external customers. The role is an excellent development opportunity and has a pay-point based framework, measured against set criteria, which is linked to competence, performance, knowledge & experience. This allows the successful candidate the opportunity to be rewarded for continuous improvement and great performance. You will be responsible for acquiring simple wayleave consents, payment re‑assessments, and simple planning submissions, as well as completion of work‑flow management tasks. Environmental and landowner searches are required for numerous projects, along with the processing of land damage and compensation claims. You will also be required to support the Wayleave Officers by speaking to customers and landowners about the progress of new connections and land rights. This is a busy and fast paced team which receives multiple enquiries each day from Landowners, Agents, Solicitors, Developers, Local Authorities and Engineers relating to our existing consents and current projects and you will be required to respond to these effectively. The hours of work are Monday to Friday 8:30am and 4:40pm (37.5 hours).
What we’re looking for
If you are an experienced Administrator working to a strong administrative or customer service background, the ability to problem‑solve, prioritise requests and you must thrive under pressure and with the utmost regard for customer service this is a role for you. You will have experience and qualifications to work as an Administrator including:
- Competent in the use of Microsoft Word, Excel
- Excellent communication & Customer Service
- Attention to detail, highly organised and analytical
- At least 5 GCSE’s (inc, English & Maths)
Desirable Requirements
- Previous Customer Service knowledge and experience
- Experience of the legal system
- Ability to handle multiple enquiries
Benefits
- Competitive Salary on offer
- 25 Days Holidays plus Stats
- Pension with a leading provider and employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to suit from Dental Insurance, Gym Memberships, Give as You Earn, Travel Insurance, Tax Free Bikes.
- Personal development programme
Next Steps
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us
Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
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Wayleave Adminstrator - Business Support employer: Freedom
At Freedom, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead impactful projects across the UK transmission network. With a strong focus on safety and quality, we provide a supportive environment where your contributions are valued and rewarded.
