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- Tasks: Support our Faults team by managing enquiries and updating our works management system.
- Company: Join Freedom Group, part of the NG Bailey Group, a leader in engineering services.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical insurance, and flexible benefits.
- Why this job: Kickstart your career with structured development and opportunities for growth.
- Qualifications: Strong communication skills and proficiency in Microsoft Word and Excel are essential.
- Other info: Be part of a supportive team culture that values respect and individual growth.
The predicted salary is between 20800 - 31200 £ per year.
Freedom Group have an exciting opportunity for a full-time Administrator to join our Faults team based in Washington. This is a fast‑paced and dynamic role supporting our client Northern Powergrid, where you’ll be responsible for updating and maintaining our works management system and responding to daily enquiries from both site‑based engineers and client contacts. This role offers a structured development pathway through a pay‑point based framework, linked to competence, performance, knowledge, and experience. It’s a great opportunity for someone looking to grow and be rewarded for continuous improvement and strong performance.
Working hours: Monday to Friday, 09:00 – 17:00
Key deliverables:
- Answering telephone and email enquiries from internal and external stakeholders.
- Completing tasks within the works management system (training will be provided).
- Working alongside an experienced administrator to learn day‑to‑day responsibilities.
What we’re looking for:
We’re looking for someone who thrives under pressure, can prioritise effectively, and enjoys working both independently and as part of a team. Ideally, you’ll have:
- Competence in Microsoft Word and Excel.
- Excellent communication and customer service skills.
- Strong attention to detail, organisational skills, and analytical thinking.
Desirable:
- Previous administrative experience.
- Familiarity with works management systems.
- Ability to handle multiple enquiries efficiently.
Benefits:
- Competitive salary.
- 25 Days Holiday plus bank holidays.
- Pension with a leading provider and employer contribution.
- Personal Wellbeing and Volunteer Days.
- Private Medical Insurance.
- Free 24/7 365 Employee Assistance Program to support mental health and well‑being (including counselling sessions and legal advice).
- Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
- Personal development programme.
Next Steps:
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About us:
Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Administrator in Washington employer: Freedom
Contact Detail:
Freedom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Washington
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! Whether it’s answering phone calls or responding to emails, being clear and confident is key. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administrator in Washington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight any relevant experience, especially in administration or customer service, and don’t forget to showcase your skills in Microsoft Word and Excel!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Faults team. Mention your ability to thrive under pressure and how you can handle multiple enquiries efficiently.
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. This shows us that you take pride in your work and can maintain high standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Freedom
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role and its key responsibilities. Familiarise yourself with the works management system and think about how your skills in Microsoft Word and Excel can contribute to the team.
✨Showcase Your Communication Skills
Since this role involves answering enquiries from various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially under pressure, to demonstrate your customer service skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple enquiries efficiently. Think of specific instances where your attention to detail and organisational skills made a difference in your work.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and the structured development pathway mentioned in the job description. This shows your genuine interest in growing with the company.
