At a Glance
- Tasks: Lead and shape operational delivery for multiple contracts while ensuring client satisfaction.
- Company: Join Freedom Group, a leading independent engineering and services business in the UK.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and flexible benefits.
- Other info: Great career progression opportunities with a focus on personal development and well-being.
- Why this job: Make a real impact in civil engineering and drive continuous improvement in a dynamic environment.
- Qualifications: 5+ years in civil engineering, strong leadership skills, and NEBOSH safety accreditation required.
The predicted salary is between 40000 - 50000 £ per year.
- Operations Manager
- Competitive Salary + Car/Car Allowance + Flexible Benefits
Freedom Group have an exciting opportunity for an Operations Manager to join our Network Services team based in Wakefield.
This hybrid role offers the chance to lead and shape the operational delivery of multiple contracts, ensuring performance, safety, and customer satisfaction are consistently achieved and exceeded.
You’ll be responsible for managing day-to-day operations, driving continuous improvement, and ensuring the business operates as a profitable and sustainable organisation with a strong focus on Zero Harm and client excellence.
Some of the key deliverables in this role will include
- Ensure regional operational performance is maintained and exceeded across all contracts.
- Lead the delivery of long-term contracts in line with company policies and client expectations.
- Oversee project delivery and coordination, supporting the wider networks team.
- Manage incident reporting and escalation processes.
- Lead recruitment and performance of site teams and supplier operations.
- Ensure client satisfaction and achievement of all contract KPIs.
- Champion SHEQ and Safety Rule compliance, promoting a Zero Harm culture.
- Provide technical and quality management support across all operational activities.
- Lead staff management, retention, and development initiatives.
- Support financial planning and forecasting in collaboration with the Operations Director.
What we’re looking for
We’re looking for a dynamic and experienced leader with a strong background in civil engineering and operational management. Ideally, you’ll have:
- A minimum of 5 years’ experience in civil engineering, building, or civils-related roles.
- HND/HNC in Civil Engineering (Degree preferred).
- Demonstrable experience delivering civil engineering projects.
- Strong relationship management and stakeholder engagement skills.
- Excellent understanding of client requirements and contract delivery.
- Proven ability in problem-solving and negotiations.
- NEBOSH Level Safety Accreditation.
Benefits
We’re always evolving our benefits to ensure we’re attracting and retaining great people. Some of what you can expect includes:
- Company Car/Car Allowance
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
- Pension with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes
- Personal development programme
Next Steps
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect.
This starts with recruitment and how we bring people into the organisation.
We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice.
If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us
Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK.
Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies
Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
- #Freedom
- #J-18808-Ljbffr
Service Operations Manager in Wakefield employer: Freedom
Freedom is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in Catterick, North Yorkshire, our team enjoys competitive salaries, generous annual leave, and flexible benefits tailored to enhance both personal and career development, making it a rewarding place to work for those passionate about the utility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager in Wakefield
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Freedom, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Operations Manager at Freedom.
We think you need these skills to ace Service Operations Manager in Wakefield
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Freedom
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
