Administrator

Overview

Our client, an electricity distribution company based in Stockton-on Tees (TS18 3TU), is looking for a proficient Administrator to join their Wayleave Department. The successful candidate will form part of a busy team who are responsible for the maintenance and processing of new and existing consents for over 60,000+ landowners and for delivering high quality customer service to both internal and external customers. The role is an excellent development opportunity and has a pay-point based framework linked to competence, performance, knowledge & experience, measured against set criteria.

What you’ll do

• Acquire simple wayleave consents, payment re-assessments, and simple planning submissions.
• Assist with completion of work-flow management tasks.
• Perform environmental and landowner searches for numerous projects.
• Process land damage and compensation claims.
• Support Wayleave Officers by communicating with customers and landowners about progress of new connections and land rights.
• Respond to enquiries from Landowners, Agents, Solicitors, Developers, Local Authorities and Engineers regarding existing consents and current projects.

Hours of work: Monday to Friday 8:30am – 4:40pm. Interviews will be on Thursday 12 February. Please only apply if you can attend on this day between 09:30 and 15:30.

What we’re looking for

• Experienced Administrator with a strong administrative or customer service background.
• Ability to problem solve, prioritise requests and thrive under pressure while delivering excellent customer service.
• Current qualifications to work as an Administrator including:
• Competent in the use of Microsoft Word and Excel.
• Excellent communication & customer service.
• Attention to detail, highly organised and analytical.
• At least 5 GCSEs (including English & Maths).

Desirable

• Previous customer service knowledge and experience.
• Experience of the legal system.
• Ability to handle multiple enquiries.

Benefits

• Salary sacrifice car scheme (Hybrid/Electric Vehicle).
• Pension with a leading provider and up to 8% employer contribution.
• 25 days holiday plus bank holidays.
• Personal Wellbeing and Volunteer Days.
• Private Medical Insurance.
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice).
• Flexible benefits including Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Personal development programme.

Consent

If successful for the role, you will be based on site with our client. By applying for this vacancy you consent for your CV and details contained within to be submitted to our client as part of the assessment and selection process.

Next Steps

We are committed to building an inclusive culture. We will outline the recruitment process with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is valued and when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #Freedom