At a Glance
- Tasks: Respond to customer emails and resolve enquiries with professionalism and clarity.
- Company: Join Truespeed, a passionate broadband provider connecting communities.
- Benefits: Enjoy hybrid working, free onsite parking, and a supportive environment.
- Other info: Temporary role until December 2026 with great career development opportunities.
- Why this job: Make a difference by helping customers through excellent written communication.
- Qualifications: Experience in email support and strong organisational skills required.
The predicted salary is between 14.56 - 14.56 £ per hour.
Location: Bath
Salary: £14.56 per hour
Contract: Temporary, until the end of December 2026
Hours: Full-time, Monday to Friday – 35 hours per week
Hybrid working: Three days in our Bath office and two days working from home
Benefits: Free onsite parking and hybrid working
About Truespeed
At Truespeed, we’re doing more than just building a broadband network – we’re helping communities across the South West and East Anglia get connected to fast, reliable full-fibre broadband. As a regional alternative network provider, we’re passionate about putting our customers first and bringing great connectivity to the places that need it most.
The Role
We’re looking for a Customer Service Advisor to join our team on a temporary basis until the end of December 2026. This is an email-only customer service role, focused on responding to customer enquiries, managing complaints and providing clear, timely and professional written support. You’ll take ownership of customer cases, work towards resolving issues at the first point of contact and collaborate with colleagues to ensure customers receive a positive experience. There is no requirement to make or receive customer telephone calls.
In This Role, You Will:
- Respond to customer emails promptly, professionally and accurately.
- Manage customer enquiries and complaints through to resolution.
- Provide clear information about products, services and installation processes.
- Explain technical information in a straightforward, customer-friendly way.
- Manage and prioritise your inbox to meet response times and customer expectations.
- Maintain accurate customer records and liaise with internal teams to resolve issues.
- Support the wider team in delivering a consistent, high-quality customer experience.
What We’re Looking For
You’ll be organised, proactive and passionate about helping customers through excellent written communication. You’ll bring:
- Experience in a B2C customer service environment, ideally in email or online support.
- Excellent written English and the ability to communicate clearly and empathetically.
- Confidence handling complaints and resolving customer issues.
- Strong organisational skills and the ability to manage competing priorities.
- Good working knowledge of Microsoft Office and customer management systems.
- Attention to detail, a positive attitude and a collaborative approach.
Why Join Truespeed?
We’re proud to offer a supportive, inclusive working environment where people are valued and encouraged to develop. Benefits include:
- Hybrid working.
- Free onsite parking.
Be Part of Truespeed’s Journey
If you enjoy helping people, solving problems and delivering excellent customer service through written communication, we’d love to hear from you. Please note: This is a temporary position until 31 December 2026. Applications are reviewed on a rolling basis, so we encourage you to apply as soon as possible.
Additional Information
Applicants must have the right to work in the UK. Visa sponsorship is not available. The role is based in Bath, with three days in the office and two days working from home. No customer telephone calls or outbound calling are required.
Customer Service Advisor - Email Support (Temporary) in Bath employer: Freedom Truespeed Group
Freedom Truespeed Group is committed to providing a supportive work culture with various benefits aimed at employee wellbeing. The company promotes professional growth through diverse career opportunities and a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Email Support (Temporary) in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Freedom Truespeed Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Freedom Truespeed Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Email Support (Temporary) in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Freedom Truespeed Group:Your cover letter is your chance to shine! Tell us why you want to work at Freedom Truespeed Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Freedom Truespeed Group!
How to prepare for a job interview at Freedom Truespeed Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
