PMS Consultant in London

As a PMS Consultant at Litera, you will be part of a dynamic team passionate about driving innovation in the legal technology space. You will work with cutting‑edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

Key Responsibilities

• Successful implementation of Litera’s legal practice management software (PMS) to customers.
• Guide and advise other consultants engaged on customer implementations with dependencies or connections to finance.
• Act as subject‑matter expert on the financial operations of a legal services business.
• Participate in key customer meetings (project kick‑offs, escalations, project meetings).
• Participate in the creation and/or completion of documentation to capture customer‑specific configurations – advanced, technical, or expert level.
• Oversee PMS migrations and provide sign‑off/approval before go‑live.
• Ensure the smooth handover from project delivery into business‑as‑usual (BAU) support with sign‑off/approval.
• Advise the support team on legal finance issues as needed.
• Support the sales team in customer meetings requiring expertise in legal finance management software, migrations, and integrations.
• Collaborate with product management to provide information that enables effective decision‑making regarding our PMS development.
• Engage with new and existing customers to maximize usage and value of the PMS.
• Share knowledge to increase competency across internal teams regarding legal practice management software.
• Make recommendations on the best use of the Peppermint solution.
• Provide management with regular, timely updates.

Qualifications

• Significant experience implementing software solutions in law firms or other regulatory environments.
• Previous consultancy experience in a fee‑earning professional services role.
• Deep knowledge of financial processes and systems (ideally legal finance systems and regulations).
• Ability to identify, prioritise and manage gaps in delivery and post‑delivery processes, procedures, and documentation.
• Advanced understanding of Peppermint software functionality (on the job development acceptable).
• Degree level qualification (ideally in business or technology) or equivalent experience.
• Professional memberships or qualifications supporting knowledge (ILFM, LexEl, ICO, accountancy quals).
• Technical documentation writing and adherence to standard methodology.
• Experience supporting pre‑sales activities in a consultancy role.
• C level client‑facing experience.
• Proven technical ability to implement functionality into software.
• Understanding of law firm operations, challenges, and opportunities.
• Experience working with partners and third‑party vendors.
• Strong written and verbal communication skills.
• Clear articulation and problem‑solving skills.
• Tenacious attitude.

Benefits & Compensation

• Annual salary range $80,000 to $95,000 for New Jersey applicants; actual compensation determined by education, experience, certifications, and other qualifications.
• Comprehensive benefits package including health, dental, vision insurance and 401(k) with company contribution.
• Paid time off, work‑life balance support, and incentive and recognition programs.
• Opportunities for career growth and professional development.

EEO Statement

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.