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- Tasks: Lead client success and ensure smooth transitions for new business partners.
- Company: Join a founder-led company that empowers entrepreneurs.
- Benefits: Leadership role, professional development, and a collaborative work environment.
- Why this job: Make a real impact by guiding new entrepreneurs to success.
- Qualifications: Experience in customer service and strong interpersonal skills.
- Other info: Dynamic role with opportunities for growth in a supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
Freedom Recruitment Capital provides the infrastructure and backing for experienced recruiters to launch their own firms. We are seeking a Customer Service Manager to lead our client success and implementation department. You will be responsible for the transition of new partners from contract signing to active trading.
This role focuses on high-level account management and project coordination. You will act as the central link between new business owners and our internal specialist teams to ensure a seamless launch.
Core Responsibilities- Lead the end to end implementation process for all new business partners
- Serve as the senior point of contact for clients during their first 90 days
- Oversee the delivery of legal, financial, and technical setup requirements
- Maintain detailed project schedules to ensure launch dates are met
- Simplify technical requirements into actionable steps for clients
- Identify potential bottlenecks and implement solutions immediately
- Manage relationships with third party vendors and internal departments
- Refine service delivery standards to improve the client experience
- Experience in customer success, service management, or implementation
- Ability to prioritize tasks across multiple high value accounts
- Strong interpersonal skills and the ability to manage client expectations
- Clear communication style with a focus on accuracy
- Track record of meeting deadlines in a fast-paced environment
- Natural ability to stay organized under pressure
- A leadership role within a growing, founder led company
- Direct responsibility for the success of new entrepreneurs
- A collaborative environment that values autonomy
- Opportunities for professional development as the firm scales
We remove the barriers to business ownership. As the Customer Service Manager, you ensure our clients start their journey with confidence and clarity.
Customer Service Manager in Sutton Coldfield employer: Freedom Recruitment Capital
Contact Detail:
Freedom Recruitment Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and project management. We recommend using the STAR method to structure your answers, showcasing your experience in leading implementations and managing client relationships.
✨Tip Number 3
Showcase your soft skills! During interviews, highlight your strong interpersonal skills and ability to manage expectations. Remember, it's not just about what you've done, but how you did it that counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager in Sutton Coldfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your experience in customer success and project coordination, and don’t forget to mention any relevant software proficiencies that align with what we’re looking for.
Showcase Your Soft Skills: We love candidates who can communicate clearly and manage client expectations effectively. Use specific examples in your application to demonstrate your strong interpersonal skills and how you've successfully navigated high-pressure situations in the past.
Be Detail-Oriented: Since this role involves maintaining detailed project schedules, make sure your application reflects your attention to detail. Double-check for any typos or errors, as accuracy is key in our line of work!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Freedom Recruitment Capital
✨Know the Company Inside Out
Before your interview, make sure you research Freedom Recruitment Capital thoroughly. Understand their mission, values, and the specifics of the Customer Service Manager role. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Project Management Skills
Since this role involves overseeing the implementation process, be ready to discuss your experience with project management. Prepare examples of how you've successfully managed multiple accounts or projects, highlighting your ability to prioritise tasks and meet deadlines.
✨Demonstrate Strong Communication Skills
As a central link between clients and internal teams, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you simplified complex information for clients, showcasing your interpersonal skills.
✨Prepare for Problem-Solving Questions
Expect questions about how you handle challenges or bottlenecks. Think of specific instances where you identified a problem and implemented a solution effectively. This will demonstrate your proactive approach and ability to manage client expectations under pressure.
