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For Companies At a Glance
- Tasks: Lead client success and ensure smooth transitions for new business partners.
- Company: Join a founder-led company that empowers entrepreneurs.
- Benefits: Leadership role, professional development, and a collaborative work environment.
- Why this job: Make a real impact by guiding new entrepreneurs on their journey.
- Qualifications: Experience in customer success and strong interpersonal skills.
- Other info: Dynamic role with opportunities for growth in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Freedom Recruitment Capital provides the infrastructure and backing for experienced recruiters to launch their own firms. We are seeking a Customer Service Manager to lead our client success and implementation department. You will be responsible for the transition of new partners from contract signing to active trading. This role focuses on high-level account management and project coordination. You will act as the central link between new business owners and our internal specialist teams to ensure a seamless launch.
Core Responsibilities
- Lead the end to end implementation process for all new business partners
- Serve as the senior point of contact for clients during their first 90 days
- Oversee the delivery of legal, financial, and technical setup requirements
- Maintain detailed project schedules to ensure launch dates are met
- Simplify technical requirements into actionable steps for clients
- Identify potential bottlenecks and implement solutions immediately
- Manage relationships with third party vendors and internal departments
- Refine service delivery standards to improve the client experience
Candidate Requirements
- Experience in customer success, service management, or implementation
- Ability to prioritize tasks across multiple high value accounts
- Strong interpersonal skills and the ability to manage client expectations
- Clear communication style with a focus on accuracy
- Track record of meeting deadlines in a fast paced environment
- Natural ability to stay organized under pressure
What We Offer
- A leadership role within a growing, founder led company
- Direct responsibility for the success of new entrepreneurs
- A collaborative environment that values autonomy
- Opportunities for professional development as the firm scales
We remove the barriers to business ownership. As the Customer Service Manager, you ensure our clients start their journey with confidence and clarity.
Customer Service Manager employer: Freedom Recruitment Capital
Contact Detail:
Freedom Recruitment Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Customer Service Manager role, and ask if they know anyone at Freedom Recruitment Capital or similar companies.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, mission, and what makes them tick. This way, you can tailor your answers to show how you can lead their client success and implementation department.
✨Tip Number 3
Practice your communication skills! Since this role requires clear communication and managing client expectations, consider doing mock interviews with friends or family to refine your style and ensure you come across as confident and organised.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the client experience right from the start.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your experience in customer success and project coordination, as these are key to what we’re looking for!
Showcase Your Communication Skills: Since clear communication is crucial for this role, use your application to demonstrate your ability to convey information effectively. Keep it concise and professional, but let your personality shine through!
Highlight Relevant Experience: Don’t forget to mention any past roles where you’ve managed client relationships or led implementation processes. We want to see how your background aligns with our needs, so be specific about your achievements.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Freedom Recruitment Capital
✨Know the Company Inside Out
Before your interview, make sure you research Freedom Recruitment Capital thoroughly. Understand their mission, values, and the specifics of the Customer Service Manager role. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage client expectations. Think of specific examples from your past experience where you've successfully led a project or resolved a client issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Organisational Skills
Since the role involves managing multiple high-value accounts, be ready to discuss how you prioritise tasks and stay organised under pressure. Bring examples of tools or methods you use to keep track of projects and deadlines, as this will demonstrate your capability to handle the responsibilities of the position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges new partners face during implementation, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
