At a Glance
- Tasks: Welcome visitors, handle enquiries, and provide excellent customer service at the reception.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Enjoy discounts, incremental holidays, and fully funded training opportunities.
- Other info: Flexible hours with great career growth potential in a supportive team.
- Why this job: Make a real impact by helping others feel good every day.
- Qualifications: Passion for customer service and ability to multitask in a busy environment.
The predicted salary is between 13253 - 13253 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. This is your place, this is where you matter.
About the Role
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast‑paced environment, we’d love to hear from you.
Key Responsibilities:
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up‑to‑date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
- Work as part of a collaborative, multi‑skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: 20 hours per week, Monday - Sunday (Rota basis)
We’re looking for someone who is:
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience:
- Previous experience in a customer‑facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits.
- Get discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 15th May 2026
Salary: up to £13,253 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Part Time - Wincanton Sports Centre employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a welcoming and inclusive employer that values our team members as much as our customers. With a strong focus on personal development and career progression, we offer comprehensive training and a supportive work environment where you can thrive. Located at Wincanton Sports Centre, you'll enjoy a vibrant workplace culture, competitive benefits, and the opportunity to make a positive impact in your community every day.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time - Wincanton Sports Centre
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a warm welcome. Role-play common scenarios with friends or family to boost your confidence and ensure you shine during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of examples from past jobs where you delivered excellent customer service or handled challenging situations. This will help you demonstrate your skills and show that you’re a proactive team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Freedom Leisure family. Don’t forget to submit your application early, as they might close the vacancy sooner than expected!
We think you need these skills to ace Receptionist - Part Time - Wincanton Sports Centre
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about making a positive impact on people's lives.
Be Personable:Remember, you're applying for a role where you'll be the first point of contact for our customers. Use a friendly tone and share experiences that highlight your approachable nature.
Tailor Your Application:Make sure to align your skills and experiences with what we’re looking for in a Receptionist. Mention any relevant customer-facing roles you've had, especially in leisure or hospitality settings.
Apply Early!:We might close the vacancy earlier if we get a lot of applications, so don’t wait! Head over to our website and submit your application as soon as you can to increase your chances.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Freedom Leisure's mission of making people feel good.
✨Familiarise Yourself with the Centre
Before the interview, take some time to learn about Wincanton Sports Centre and its offerings. Being knowledgeable about the facilities, classes, and promotions will not only impress the interviewers but also show that you're genuinely interested in the role and the community.
✨Demonstrate Team Spirit
Since teamwork is key in this role, be prepared to discuss how you've successfully collaborated with others in previous jobs. Highlight any experiences where you supported colleagues or contributed to a team project, showcasing your ability to work well in a multi-skilled environment.
✨Stay Calm Under Pressure
The role requires multitasking and remaining calm in a busy environment. Think of a time when you had to handle multiple tasks at once and how you managed to stay organised. Sharing these experiences will reassure the interviewers that you can thrive in a fast-paced setting.
