At a Glance
- Tasks: Ensure a welcoming, clean, and safe environment for customers while leading customer experience initiatives.
- Company: Freedom Leisure is a leading charitable leisure trust focused on improving lives through leisure activities.
- Benefits: Enjoy discounts on cinema tickets, travel bookings, and a comprehensive employee assistance programme.
- Other info: The role involves 37 hours a week on a rota basis, including weekends.
- Why this job: Join a passionate team dedicated to creating great experiences in over 130 centres across England and Wales.
- Qualifications: NPLQ qualification or equivalent is required; training can be provided for suitable candidates.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together. In the role as a Senior Lifeguard, you will be key to supporting all of our objectives in many ways. This will start with ensuring our centres are welcoming, clean and safe environments for all of our customers.
Hours: 37 hours a week, Monday - Sunday (rota basis)
- An ability and understanding of how to relate to customers of all ages and abilities and also to all levels of staff
- Well developed interpersonal skills
- Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues
- To be able to work flexibly and understand instructions from managers
- Demonstrated passion and energy for the leisure industry
- Flexible and adaptable
- Willingness to progress to a cover Duty Manager/Key holder
- NPLQ qualification or equivalent - training can be provided for suitable candidates
- Enhanced DBS check to be carried out
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 12th June 2026
Salary: up to £24,519 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Senior Lifeguard & Customer Experience Lead employer: Freedom Leisure
Freedom Leisure offers a supportive workplace with incremental holidays and a company pension. Located across England and Wales, the team is committed to making leisure accessible and enjoyable for all communities. Join us in our mission to improve lives through leisure.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lifeguard & Customer Experience Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Freedom Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Freedom Leisure
Don't be shy about reaching out to Freedom Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Lifeguard & Customer Experience Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Freedom Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Freedom Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
