At a Glance
- Tasks: Welcome visitors, handle enquiries, and provide excellent customer service.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Enjoy discounts, incremental holidays, and fully funded training opportunities.
- Other info: Flexible hours with great career growth in a supportive team environment.
- Why this job: Make a real impact by helping others feel good every day.
- Qualifications: Passionate about customer service and comfortable with till systems.
The predicted salary is between 5301 - 5301 € per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. We run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day.
This is your place, this is where you matter.
About the Role
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities:
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face-to-face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up-to-date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
- Work as part of a collaborative, multi-skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: 8 hours a week - Sunday's (rota basis)
Requirements
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience:
- Previous experience in a customer-facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment.
Closing date: 29th May 2026
Salary: up to £5,301 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Part Time - Ringwood Health and Leisure employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a welcoming and inclusive employer that values our team members and their contributions. With a strong focus on employee growth, we offer comprehensive training and career progression opportunities, alongside a fantastic benefits package that includes discounts, wellness support, and a collaborative work culture. Join us in making a positive impact in the community while enjoying a fulfilling role as a Receptionist at our Ringwood Health and Leisure centre.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time - Ringwood Health and Leisure
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's vibe. They’re all about positive energy and making a difference, so show them you share that passion.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think of examples where you've gone above and beyond for customers. Bring those stories to life during your chat with them.
✨Tip Number 3
Be ready to showcase your multitasking abilities! The role is fast-paced, so think of times when you’ve juggled multiple tasks successfully. This will help you stand out as a reliable team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Freedom Leisure family right from the start.
We think you need these skills to ace Receptionist - Part Time - Ringwood Health and Leisure
Some tips for your application 🫡
Show Your Passion:When you write your application, let your enthusiasm for customer service shine through! We want to see how much you care about making people feel good and creating great experiences.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles in customer-facing positions, especially in leisure or hospitality, as they’ll resonate with us.
Be Professional Yet Friendly:Remember, you’ll be the first point of contact for our customers. Use a warm and approachable tone in your writing to reflect the friendly vibe we’re all about at Freedom Leisure.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of suitable applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Freedom Leisure's mission of making people feel good.
✨Familiarise Yourself with the Role
Before the interview, take some time to understand the key responsibilities of a Receptionist at Freedom Leisure. Be ready to discuss how you would handle enquiries, bookings, and memberships, and think about how you can maintain a tidy and inviting reception area.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to talk about your experience working in collaborative environments. Highlight instances where you supported your colleagues or contributed to team success, showing that you're a proactive and reliable team player.
✨Stay Calm Under Pressure
The ability to multitask and remain calm in a busy environment is essential for this position. Think of examples where you've successfully managed multiple tasks at once, and be ready to share how you keep your cool when things get hectic.
