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- Tasks: Welcome visitors and provide excellent customer service at our leisure centre.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Enjoy discounts, incremental holidays, and fully funded training opportunities.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Passion for customer service and ability to multitask in a busy environment.
- Other info: Flexible hours with great career progression in a supportive team.
The predicted salary is between 8594 - 8594 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. This is your place, this is where you matter.
About the Role
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face-to-face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up-to-date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
- Work as part of a collaborative, multi-skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: up to 13.5 hours a week, Monday - Sunday (rota basis)
We’re looking for someone who is:
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience
- Previous experience in a customer-facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
Benefits
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits.
- Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
- All this as well as fully funded training and career progression opportunities in a team working environment.
Closing date: 14th November 2025
Salary: up to £8,594 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Part Time - Totton Health & Leisure Centre employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Part Time - Totton Health & Leisure Centre
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can make a great impression. Role-play common scenarios with friends or family to boost your confidence and ensure you’re ready to shine at reception.
✨Tip Number 3
Be proactive during your interview! Ask questions about the team and the centre’s activities. This shows you’re not just there for the job, but you’re excited about contributing to the community and making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Freedom Leisure family. Don’t wait too long—early applications are encouraged!
We think you need these skills to ace Receptionist - Part Time - Totton Health & Leisure Centre
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and working with people. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles, especially in leisure or hospitality settings. We love seeing how your past experiences can contribute to our mission of improving lives through leisure!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so make sure we can quickly see why you’d be a great fit for our team.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of suitable applications, so get yours in as soon as you can! Head over to our website to apply and join the Freedom Leisure family.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with Freedom Leisure's mission of making a real impact.
✨Demonstrate Your Team Spirit
Since teamwork is key at Freedom Leisure, be prepared to discuss your experiences working in collaborative environments. Highlight instances where you supported your colleagues or contributed to team success, showing that you're a proactive and reliable team player.
✨Familiarise Yourself with the Centre
Before the interview, take some time to learn about the Totton Health & Leisure Centre and its offerings. Being knowledgeable about their facilities, classes, and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Stay Calm Under Pressure
As the role involves multitasking in a busy environment, prepare to discuss how you handle stress and maintain composure. Share techniques you use to stay organised and focused, which will reassure the interviewers that you can thrive in a fast-paced setting.