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- Tasks: Welcome customers, assist with queries, and promote services at Kettering Swimming Pool.
- Company: Join Freedom Leisure, a friendly and inclusive workplace that values diversity.
- Benefits: Enjoy discounts, flexible hours, and fully funded training opportunities.
- Why this job: Perfect for those who love engaging with people and want a supportive work environment.
- Qualifications: Customer service experience and strong interpersonal skills are a plus.
- Other info: Flexible 12-hour work week with opportunities for career progression.
The predicted salary is between 7639 - 7639 £ per year.
Overview
Join the Energy at Freedom Leisure Do Good Feel Good! At Freedom Leisure, we\’re all about positive vibes, great people, and making a real impact. As one of the UKs leading charitable leisure trusts, we\’re proud of our mission: Improving Lives Through Leisure. We help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone. We deliver amazing customer service with a smile every day, creating spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.
You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s room to grow. Many of our team have built careers helping customers day-to-day and making people feel good—one smile at a time. We’re a workplace where everyone is welcome, valued, and supported to thrive because when our team reflects the communities we serve, we all grow stronger together. This is your place, this is where you matter.
About The Role
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this dual role, you’ll be the first point of contact for our customers, providing a warm welcome at reception. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
Customer Service & Reception
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face-to-face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up-to-date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
- Work as part of a collaborative, multi-skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: 6 hours per week, Monday – Sunday (rota basis)
Requirements
We’re looking for someone who is:
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience:
- Previous experience in a customer-facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. What can we offer?
- My Staff Shop – access to discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and everyday spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
- Fully funded training and career progression opportunities in a team-working environment
Closing date: 13th February 2026
Salary: up to £12.21 per hour
Internal reference: LNKD1_UKTJ
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Receptionist - Part Time - Kettering Swimming Pool employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Part Time - Kettering Swimming Pool
✨Tip Number 1
Get to know the company! Before your interview, check out Freedom Leisure's values and culture. This way, you can show how you fit right in with their friendly and inclusive vibe.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. It’ll help you feel more confident when it comes to chatting with customers at the pool.
✨Tip Number 3
Be ready to showcase your enthusiasm! During the interview, let your passion for customer service shine through. Share any past experiences where you’ve gone above and beyond for someone – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Receptionist - Part Time - Kettering Swimming Pool
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values at Freedom Leisure.
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service. Mention any relevant skills or experiences that align with what we’re looking for, like your ability to engage with customers and colleagues.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, focusing on your key strengths and experiences that make you a great fit for the Receptionist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Freedom Leisure!
How to prepare for a job interview at Freedom Leisure
✨Know the Company
Before your interview, take some time to research Freedom Leisure. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your People Skills
As a Receptionist, you'll be interacting with customers daily. Practice your communication skills by engaging with friends or family. Role-play common scenarios you might face at the reception, like handling queries or promoting services, to build your confidence.
✨Show Enthusiasm
During the interview, let your passion for customer service shine through. Share examples of how you've positively impacted customer experiences in the past. A friendly and enthusiastic attitude can make a lasting impression on the interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or what a typical day looks like. This shows you're engaged and eager to learn more about the role.
