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- Tasks: Welcome customers, assist at the till, and answer queries daily.
- Company: Join Freedom Leisure, a community-focused organisation promoting inclusivity and diversity.
- Benefits: Enjoy discounts, employee perks, funded training, and a supportive work environment.
- Other info: Flexible hours on a rota basis, ideal for students or part-time workers.
- Why this job: Perfect for those who love engaging with people and want to feel valued at work.
- Qualifications: No prior experience needed; just bring enthusiasm and great interpersonal skills.
The predicted salary is between 13241 - 18500 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good!
At Freedom Leisure, we\’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it\’s our people who make the difference.
As one of the UK\’s leading charitable leisure trusts, we\’re proud of our mission: Improving Lives Through Leisure. We\’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We\’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you\’re passionate about helping others and love creating great experiences, you\’ll feel right at home with us.
You don\’t need to be an expert to get started—we\’ll give you all the training and support you need. With over 130 centres across England and Wales, there\’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good – one smile at a time
We\’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
This is your place, this is where you matter.
About the RoleWe are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you\’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we\’d love to hear from you.
Key Responsibilities:Customer Service & Reception
Welcome all visitors with a smile in a friendly and professional manner.
Handle enquiries, bookings and memberships face-to-face, online and by phone.
Accurately operate booking, till and membership systems.
Provide up-to-date information on centre facilities, classes and promotions.
Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
Work as part of a collaborative, multi-skilled team.
Support the delivery of events and activities within the centre.
Follow Freedom Leisure\’s policies on safeguarding, health & safety and customer care.
Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: 26 hours per week, Monday – Sunday (Rota basis)
We\’re looking for someone who is:
Passionate about delivering outstanding customer service.
Comfortable using till systems and handling cash/card payments.
Able to multitask and remain calm in a busy environment.
A proactive, flexible and reliable team player.
Desirable Skills & Experience:
Previous experience in a customer-facing role in leisure, fitness or community service settings.
Hospitality or Retail experience delivering customer excellence.
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
Discounted Staff membership (including family members)
Incremental holidays
Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
Company pension
Various insurance and saving schemes
Financial advice
Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
All this as well as fully funded training and career progression opportunities in a team working environment
Closing Date: 20th March 2026
Salary: up to £16,552 per annum
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Receptionist - Part Time - Arc Leisure Matlock employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Part Time - Arc Leisure Matlock
✨Tip Number 1
Familiarise yourself with Freedom Leisure's values and mission. Understanding their commitment to inclusivity and community engagement will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Since the role involves face-to-face interaction, consider volunteering or taking part-time roles that require you to engage with customers to build your confidence.
✨Tip Number 3
Network with current or former employees of Freedom Leisure. They can provide insights into the company culture and what it takes to succeed as a Receptionist, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your interpersonal skills and how you've used them in past experiences. Highlighting specific examples where you've successfully engaged with customers or resolved issues will demonstrate your suitability for the role.
We think you need these skills to ace Receptionist - Part Time - Arc Leisure Matlock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles. Emphasise your interpersonal skills and ability to engage with a diverse range of people, as this is crucial for the Receptionist position.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Freedom Leisure and how your background aligns with their values of inclusivity and community engagement.
Showcase Relevant Skills: In your application, clearly outline your skills in customer service, organisation, and communication. Provide examples of how you've successfully interacted with customers or resolved queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are key qualities for a Receptionist.
How to prepare for a job interview at Freedom Leisure
✨Show Your People Skills
As a Receptionist, you'll be interacting with customers daily. Make sure to highlight your ability to engage with people and provide excellent service. Share examples from past experiences where you successfully handled customer queries or created a welcoming atmosphere.
✨Demonstrate Organisational Skills
Being organised is key in this role. Prepare to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay on top of your responsibilities, especially in a busy environment.
✨Emphasise Your Adaptability
Freedom Leisure values a diverse team, so be ready to talk about how you've adapted to different work environments or challenges. This could include working with various teams or adjusting to new roles, showing that you're flexible and open to learning.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the Receptionist position and the company culture at Freedom Leisure. This shows your genuine interest in the role and helps you determine if it's the right fit for you.