At a Glance
- Tasks: Welcome visitors, handle enquiries, and provide excellent customer service.
- Company: Join Freedom Leisure, a vibrant community-focused leisure provider.
- Benefits: Enjoy discounts, incremental holidays, and fully funded training.
- Other info: Great career progression opportunities in a supportive team.
- Why this job: Make a positive impact while working in a fun, fast-paced environment.
- Qualifications: Passion for customer service and ability to multitask in busy settings.
The predicted salary is between 18844 - 23666 £ per year.
Receptionist - Full Time - Braintree Swimming & Fitness
Join the Energy at Freedom Leisure – Do Good Feel Good!
At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. We run leisure and cultural facilities, gyms, and swimming pools. Our mission is Improving Lives Through Leisure. We help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone. We deliver amazing customer service with a smile every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.
About The Role
We are looking for an enthusiastic, approachable, and customer‑focused Receptionist to join our front‑of‑house team. In this dual role, you’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast‑paced environment, we’d love to hear from you.
Key Responsibilities
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up‑to‑date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
- Work as part of a collaborative, multi‑skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Hours: 37 hours per week, Monday - Sunday (Rota basis)
Requirements
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience
- Previous experience in a customer‑facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
Benefits
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only, depending on earnings).
- All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.
Closing Date: 31st October 2025
Salary: up to £23,555 per annum
Freedom Leisure is proud to be an equal opportunities employer.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Full Time - Braintree Swimming & Fitness employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to make a difference. As a Receptionist at our Braintree Swimming & Fitness centre, you'll enjoy a range of benefits including discounted memberships, access to our My Staff Shop for exclusive discounts, and opportunities for professional development in a supportive environment dedicated to improving lives through leisure.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Full Time - Braintree Swimming & Fitness
✨Tip Number 1
Get to know the company culture! Before your interview, check out Freedom Leisure's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd handle different scenarios. Role-play with a friend or family member to get comfortable with welcoming visitors and answering enquiries.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist - Full Time - Braintree Swimming & Fitness
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about helping others and creating great experiences.
Tailor Your Application:Make sure to customise your application to highlight relevant experience in customer-facing roles. Mention any previous work in leisure, fitness, or community services that aligns with our mission of improving lives through leisure.
Be Professional Yet Friendly:Remember, you’ll be the first point of contact for our customers! Use a warm and approachable tone in your application to reflect the friendly atmosphere we promote at Freedom Leisure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to take that step!
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Freedom Leisure's mission of improving lives through leisure.
✨Demonstrate Your Multitasking Skills
Since the role requires handling multiple tasks in a busy environment, prepare to discuss how you've successfully managed similar situations before. Think of scenarios where you juggled various responsibilities while maintaining a calm and friendly demeanour.
✨Familiarise Yourself with the Centre's Offerings
Before the interview, take some time to research Braintree Swimming & Fitness and its facilities, classes, and promotions. Being knowledgeable about what they offer will show your genuine interest in the role and help you answer questions more effectively.
✨Emphasise Teamwork and Collaboration
As a receptionist, you'll be part of a multi-skilled team. Be ready to share examples of how you've worked collaboratively in previous roles. Highlight your ability to support colleagues and contribute to a positive team environment, which is crucial for success at Freedom Leisure.
