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For Companies At a Glance
- Tasks: Welcome customers, assist with queries, and manage memberships at Kettering Swimming Pool.
- Company: Join Freedom Leisure, a community-focused organisation dedicated to health and fitness.
- Benefits: Enjoy flexible hours, training, paid leave, and discounted staff membership.
- Why this job: Be part of a diverse team that values inclusivity and personal growth.
- Qualifications: Experience in customer service is preferred; enthusiasm and motivation are key.
- Other info: Casual hours available; apply early as positions may close quickly.
Overview
Receptionist – Casual – Kettering Swimming Pool
We are looking for an enthusiastic, approachable, and customer-focused receptionist to join our front-of-house team. In this dual role, you\’ll be the first point of contact for our customers, providing a warm welcome at reception. If you enjoy working with people and thrive in a fast-paced environment, we\’d love to hear from you.
Hours: Casual hours, as and when required
Salary: up to £12.21 per hour
Key Responsibilities
- Welcome all visitors with a smile in a friendly and professional manner
- Handle enquiries, bookings and memberships face-to-face, online and by phone
- Accurately operate booking, till and membership systems
- Provide up-to-date information on centre facilities, classes and promotions
- Maintain a tidy, inviting reception area and ensure high standards of presentation
Teamwork & Operational Support
- Work as part of a collaborative, multi-skilled team
- Support the delivery of events and activities within the centre
- Follow Freedom Leisure\’s policies on safeguarding, health & safety and customer care
- Participate in relevant training and ongoing professional development
Requirements
- Passionate about delivering outstanding customer service
- Comfortable using till systems and handling cash/card payments
- Able to multitask and remain calm in a busy environment
- A proactive, flexible and reliable team player
Desirable Skills & Experience
- Previous experience in a customer-facing role in leisure, fitness or community service settings
- Hospitality or retail experience delivering customer excellence
Benefits
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing date: 7th November 2025
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Receptionist - Casual - Kettering Swimming Pool employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Casual - Kettering Swimming Pool
✨Tip Number 1
Familiarise yourself with Freedom Leisure's services and products. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. Whether it's volunteering or simply chatting with friends, honing your ability to connect with others will be invaluable in a customer-facing role like this.
✨Tip Number 3
Showcase your organisational skills by managing your time effectively. Being able to juggle multiple tasks, such as serving customers and answering queries, is crucial for a successful Receptionist at Freedom Leisure.
✨Tip Number 4
Demonstrate your commitment to inclusivity and diversity. Share any experiences or insights you have that align with Freedom Leisure's values, as this will resonate well with their mission to create a welcoming environment for all.
We think you need these skills to ace Receptionist - Casual - Kettering Swimming Pool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service, especially in face-to-face environments. Emphasise your interpersonal skills and any previous roles where you had to engage with customers.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role. Mention why you want to work at Freedom Leisure and how you can contribute to their friendly and inclusive environment.
Showcase Your Skills: In your application, clearly outline your organisational skills and attention to detail. Provide examples of how you've successfully managed tasks or built relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Freedom Leisure
✨Show Your People Skills
As a Receptionist, you'll be interacting with customers daily. Make sure to highlight your experience in face-to-face customer service during the interview. Share specific examples of how you've successfully engaged with customers and resolved their queries.
✨Demonstrate Enthusiasm
Freedom Leisure values enthusiasm and motivation. Be sure to express your passion for working in a friendly environment and your eagerness to contribute positively to the team. A genuine smile and positive attitude can go a long way!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various customer situations. Think of scenarios where you had to negotiate or persuade someone, and be ready to discuss how you approached those situations.
✨Emphasise Organisational Skills
Being organised is crucial for a Receptionist role. Prepare to talk about how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
