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For Companies At a Glance
- Tasks: Welcome visitors, handle enquiries, and provide excellent customer service.
- Company: Join Freedom Leisure, a community-focused organisation promoting health and fitness.
- Benefits: Flexible hours, training, paid leave, and discounted staff membership.
- Other info: Exciting career opportunities and a fun, dynamic workplace.
- Why this job: Be the friendly face of our centre and make a positive impact in the community.
- Qualifications: Passion for customer service and ability to multitask in a busy environment.
The predicted salary is between 12 - 12 £ per hour.
About the Role
We are looking for an enthusiastic, approachable, and customer‑focused Receptionist to join our front‑of‑house team. In this role, you'll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast‑paced environment, we'd love to hear from you.
Key Responsibilities
- Customer Service & Reception
- Welcome all visitors with a smile in a friendly and professional manner
- Handle enquiries, bookings and memberships face‑to‑face, online and by phone
- Accurately operate booking, till and membership systems
- Provide up‑to‑date information on centre facilities, classes and promotions
- Maintain a tidy, inviting reception area and ensure high standards of presentation
- Work as part of a collaborative, multi‑skilled team
- Support the delivery of events and activities within the centre
- Follow Freedom Leisure's policies on safeguarding, health & safety and customer care
- Participate in relevant training and ongoing professional development
Hours: Casual hours, as and when required.
Requirements
- Passionate about delivering outstanding customer service
- Comfortable using till systems and handling cash/card payments
- Able to multitask and remain calm in a busy environment
- A proactive, flexible and reliable team player
Desirable Skills & Experience
- Previous experience in a customer‑facing role in leisure, fitness or community service settings
- Hospitality or Retail experience delivering customer excellence
Benefits
- Flexible working hours
- Training and development provided
- Paid annual leave
- Fun and busy environment
- Discounted Staff Membership
- Potential permanent work opportunities
- Opportunities to build an exciting career
- Rewarding role supporting health & fitness in the community
Closing Date: 15th May 2026
Salary: up to £12.71 per hour
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Casual - Arc Leisure Matlock employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Casual - Arc Leisure Matlock
✨Tip Number 1
Make sure to research Freedom Leisure and their values before your interview. Knowing what they stand for will help you connect your own experiences to their mission, showing that you're not just another candidate but a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a warm and welcoming atmosphere. Role-play with a friend or family member to get comfortable with handling enquiries and bookings.
✨Tip Number 3
Be ready to showcase your multitasking abilities. In a busy environment like Arc Leisure Matlock, you'll need to juggle various tasks. Prepare examples from your past experiences where you've successfully managed multiple responsibilities at once.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the exciting opportunities we offer.
We think you need these skills to ace Receptionist - Casual - Arc Leisure Matlock
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about the role and ready to welcome our visitors with a smile!
Tailor Your CV: Make sure your CV highlights any relevant experience in customer-facing roles, especially in leisure or hospitality. We love seeing how your background aligns with what we do at Freedom Leisure.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Freedom Leisure
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you’re not just looking for any job, but that you genuinely care about providing a warm welcome and excellent service.
✨Know the Company
Do a bit of homework on Freedom Leisure and their values. Familiarise yourself with their services, classes, and promotions. Being able to discuss these in your interview will demonstrate your interest in the role and help you stand out as a candidate who is truly engaged.
✨Practice Multitasking Scenarios
Since the role requires multitasking in a busy environment, think of scenarios where you’ve successfully managed multiple tasks at once. Prepare to share these experiences, as they’ll highlight your ability to stay calm under pressure and handle various customer enquiries simultaneously.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards of presentation expected in the role.