At a Glance
- Tasks: Be the friendly face of our centre, welcoming visitors and providing excellent service.
- Company: Join a vibrant team at Freedom Leisure, dedicated to customer care.
- Benefits: Enjoy discounts, flexible hours, and fully funded training opportunities.
- Other info: Flexible hours with opportunities for career progression.
- Why this job: Make a difference by creating a welcoming environment for everyone.
- Qualifications: Passionate about customer service with experience in leisure or retail.
The predicted salary is between 5301 - 5301 € per year.
We are looking for an enthusiastic, approachable, and customer‑focused Receptionist to join our front‑of‑house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service.
Responsibilities
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up‑to‑date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
- Work as part of a collaborative, multi‑skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Hours: 8 hours a week – Sundays (rota basis).
Qualifications & Skills
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
- Previous experience in a customer‑facing role in leisure, fitness or community service settings.
- Hospitality or retail experience delivering customer excellence.
Benefits
- Staff shop – discounts on cinema tickets, travel bookings, high‑street e‑vouchers, gift cards, leisure activities and everyday purchases.
- Discounted staff membership (including family members).
- Incremental holidays.
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension.
- Various insurance and saving schemes.
- Financial advice.
- Cycle‑to‑work and car leasing tax‑efficient schemes (salaried staff only, depending on earnings).
- Fully funded training and career progression opportunities.
Closing date: 29th May 2026
Salary: up to £5,301 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist employer: Freedom Leisure
Freedom Leisure is an excellent employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about customer service. With a range of benefits including discounts on leisure activities, a comprehensive employee assistance programme, and fully funded training opportunities, employees can thrive both personally and professionally. Located in a vibrant community setting, this role offers the chance to be part of a collaborative team dedicated to delivering exceptional service and creating memorable experiences for visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a smile and a friendly attitude. Remember, you're not just showcasing your skills; you're also showing how approachable and customer-focused you can be.
✨Tip Number 2
Practice makes perfect! Before your interview, role-play common receptionist scenarios with a friend. This will help you feel more comfortable handling enquiries and bookings on the spot, just like you would in the job.
✨Tip Number 3
Be ready to demonstrate your multitasking skills! During the interview, share examples of how you've successfully juggled multiple tasks in a busy environment. This shows you're proactive and reliable, which is exactly what they’re looking for.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about team dynamics or upcoming events at the centre. It’s a great way to connect with the interviewers and show that you’re genuinely excited about the opportunity.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your approachable nature.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've worked in a customer-facing role before, share those stories that showcase your skills in handling enquiries and providing excellent service.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is neat. A tidy application reflects a tidy reception area!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Freedom Leisure
✨Show Your Enthusiasm
As a Receptionist, your energy and approachability are key. Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Know the Company
Do a bit of homework on Freedom Leisure and their values. Familiarise yourself with their facilities, classes, and promotions. This will not only impress the interviewers but also help you answer questions more effectively.
✨Demonstrate Multitasking Skills
Since the role involves handling enquiries and bookings simultaneously, be prepared to discuss how you manage multiple tasks. You could even mention a time when you successfully juggled several responsibilities in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
