At a Glance
- Tasks: Welcome customers and serve delicious drinks in a vibrant café environment.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Enjoy competitive pay, flexible hours, and great perks like discounts and training.
- Other info: Flexible shifts available; perfect for students looking to gain experience.
- Why this job: Make a positive impact while working in a fun, supportive team atmosphere.
- Qualifications: Customer service experience is a plus; barista skills can be learned on the job.
The predicted salary is between 12.71 - 12.71 £ per hour.
Join the Energy at Freedom Leisure – Do Good Feel Good!
At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact.
Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure.
We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good.
We’re all about delivering amazing customer service with a smile—every single day.
We create spaces where people feel at home, supported, and inspired.
If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.
You don’t need to be an expert to get started—we’ll give you all the training and support you need.
With over 130 centres across England and Wales, there’s loads of room to grow.
Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
This is your place. This is where you matter
About the Role
We are looking for an enthusiastic, approachable, and customer-focused
Reception & Café Assistant to join our front‑of‑house team.
In this dual role, you’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service in our café.
If you enjoy working with people and thrive in a fast‑paced environment, we’d love to hear from you.
Key Responsibilities
- Customer Service & Reception
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up‑to‑date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
- Prepare and serve hot and cold drinks, including barista‑style coffee.
- Offer a range of light snacks and pre‑packaged food items.
- Always ensure compliance with food hygiene and health & safety standards.
- Keep café spaces clean, well‑organised and customer friendly.
- Teamwork & Operational Support
- Work as part of a collaborative, multi‑skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Requirements
We’re looking for someone who is
- Comfortable using till systems and handling cash/card payments.
- Barista experience is desirable but training can be provided.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
- Previous experience in a customer‑facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- Company pension
- Cycle-to-work and car leasing tax‑efficient schemes
- Discounted staff membership (including family members)
- Employee Assistance Programme: 24/7 confidential, independent and professional counselling
- Incremental annual leave entitlement
- My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e‑vouchers, gift cards, days out, leisure activities and everyday spending
- Fully funded training and development, with career progression opportunities
- Various insurance and savings schemes
Freedom Leisure is proud to be an equal opportunities employer.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
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Reception & Café Assistant - Part Time - Malvern Splash Leisure Complex employer: Freedom Leisure
Freedom Leisure is an exceptional employer that fosters a positive work environment where every team member is valued and supported. With flexible working hours and a commitment to employee growth, you can thrive in a role that not only allows you to make a real impact in the community but also offers numerous benefits such as discounted memberships and a comprehensive Employee Assistance Programme. Join us in Swansea and be part of a team dedicated to improving lives through leisure, where your passion for helping others will be truly appreciated.
