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- Tasks: Welcome customers and serve in the café while ensuring a friendly atmosphere.
- Company: Join Freedom Leisure, a leading charitable trust focused on improving lives through leisure.
- Benefits: Enjoy discounts, flexible hours, and career growth opportunities in a supportive environment.
- Why this job: Make a real impact in your community while working with a fun, passionate team.
- Qualifications: No experience needed; just bring your enthusiasm for customer service and teamwork.
- Other info: Part-time role with 5.75 hours per week, perfect for students!
Join the Energy at Freedom Leisure – Do Good Feel Good!
At Freedom Leisure, we\’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools-but at the heart of it all, it\’s our people who make the difference.
As one of the UK\’s leading charitable leisure trusts, we\’re proud of our mission: Improving Lives Through Leisure. We\’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone-because everyone deserves to feel good. We\’re all about delivering amazing customer service with a smile-every single day. We create spaces where people feel at home, supported, and inspired. If you\’re passionate about helping others and love creating great experiences, you\’ll feel right at home with us.
You don\’t need to be an expert to get started-we\’ll give you all the training and support you need. With over 130 centres across England and Wales, there\’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good – one smile at a time
We\’re proud to be a workplace where everyone is welcome, valued, and supported to thrive-because when our team reflects the communities we serve, we all grow stronger together.
This is your place. This is where you matter
About the Role
We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front-of-house team. In this dual role, you\’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast-paced environment, we\’d love to hear from you.
Key Responsibilities:
Customer Service & Reception
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face-to-face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up-to-date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Café & Retail Service
- Prepare and serve hot and cold drinks, including barista-style coffee.
- Offer a range of light snacks and pre-packaged food items.
- Always ensure compliance with food hygiene and health & safety standards.
- Replenish café stock and vending machines as required.
- Keep café spaces clean, well-organised and customer friendly.
Teamwork & Operational Support
- Work as part of a collaborative, multi-skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure\’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: 5.75 hours per week, Saturday – Sunday (Rota basis)
Requirements
We\’re looking for someone who is:
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Barista experience is desirable but training can be provided.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience:
- Previous experience in a customer-facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
- All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.
Closing Date: 29th August 2025
Salary: up to £3,660 per annum
Freedom Leisure is proud to be an equal opportunities employer.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Reception & Café Assistant - Part Time - Malvern Splash Leisure Complex employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Café Assistant - Part Time - Malvern Splash Leisure Complex
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with the team. Whether it's in a casual conversation or during an informal meet-up, let your passion shine through. This will help you stand out as someone who truly aligns with Freedom Leisure's mission.
✨Tip Number 2
Familiarise yourself with the services and facilities offered at Malvern Splash Leisure Complex. Being knowledgeable about what they provide will not only impress during interviews but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 3
Network with current employees or visit the leisure complex to get a feel for the environment. Engaging with staff can give you insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss how you handle busy situations and multitasking. Since the role involves working in a fast-paced environment, sharing specific examples of how you've successfully managed similar scenarios in the past will showcase your suitability for the position.
We think you need these skills to ace Reception & Café Assistant - Part Time - Malvern Splash Leisure Complex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or retail. Emphasise any roles where you’ve worked in fast-paced environments or have had direct interaction with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering outstanding customer service. Mention specific examples of how you've positively impacted customer experiences in previous roles.
Showcase Your Team Spirit: In your application, highlight your ability to work as part of a team. Provide examples of how you’ve collaborated with colleagues to achieve common goals or support events and activities.
Express Your Enthusiasm: Convey your enthusiasm for the role and the mission of Freedom Leisure. Explain why you want to be part of a team that focuses on improving lives through leisure and how you can contribute to that goal.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the values of Freedom Leisure.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you work collaboratively with others. Highlight any previous experiences where you contributed to a team environment, especially in fast-paced settings.
✨Familiarise Yourself with the Role
Take some time to understand the key responsibilities of a Reception & Café Assistant. Be ready to talk about how you would handle specific tasks, such as managing bookings or preparing café items, to show that you’re well-prepared for the job.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about training opportunities or how the team supports each other. It shows your genuine interest in the role and the company culture.
