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- Tasks: Welcome customers and serve in the café while providing excellent service.
- Company: Join Freedom Leisure, a leading charitable trust focused on improving lives through leisure.
- Benefits: Enjoy discounts, flexible hours, and career progression opportunities.
- Why this job: Be part of a positive team making a real impact in your community.
- Qualifications: Customer service experience is preferred; barista skills are a plus but training is provided.
- Other info: Part-time role with 21 hours per week, mainly weekends.
Join the Energy at Freedom Leisure – Do Good Feel Good!
At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.
You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good – one smile at a time
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
This is your place. This is where you matter
About the Role
We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front-of-house team. In this dual role, you’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities:
Customer Service & Reception
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face-to-face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up-to-date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Café & Retail Service
- Prepare and serve hot and cold drinks, including barista-style coffee.
- Offer a range of light snacks and pre-packaged food items.
- Always ensure compliance with food hygiene and health & safety standards.
- Replenish café stock and vending machines as required.
- Keep café spaces clean, well-organised and customer friendly.
Teamwork & Operational Support
- Work as part of a collaborative, multi-skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: 21 hours per week, Saturday – Sunday (rota basis)
We’re looking for someone who is:
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Barista experience is desirable but training can be provided.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience:
- Previous experience in a customer-facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
- All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.
Closing Date: 29th August 2025
Salary: up to £12.21 per hour
Freedom Leisure is proud to be an equal opportunities employer.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
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Reception & Café Assistant - Part Time - Cirencester Leisure Centre employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Café Assistant - Part Time - Cirencester Leisure Centre
✨Tip Number 1
Familiarise yourself with Freedom Leisure's mission and values. Understanding their commitment to community and customer service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your enthusiasm for customer service. Think of specific examples from your past experiences where you went above and beyond to help a customer, as this role heavily focuses on creating positive experiences.
✨Tip Number 3
If you have barista experience, be ready to discuss it! If not, express your willingness to learn and adapt quickly in a fast-paced environment, as training will be provided.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed in the role, which can give you an edge in your application.
We think you need these skills to ace Reception & Café Assistant - Part Time - Cirencester Leisure Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Reception & Café Assistant.
Showcase Customer Service Skills: Emphasise your passion for delivering outstanding customer service in your CV and cover letter. Provide specific examples from previous roles where you have excelled in customer-facing situations.
Highlight Relevant Experience: If you have previous experience in hospitality, retail, or any customer-facing role, make sure to mention it. Discuss any barista experience or familiarity with till systems, even if it's limited.
Express Enthusiasm: Convey your enthusiasm for working in a fast-paced environment and your commitment to creating positive experiences for customers. A genuine passion for helping others can set your application apart.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the values of Freedom Leisure.
✨Demonstrate Teamwork Skills
Since the role involves working as part of a collaborative team, be prepared to discuss how you have successfully worked in teams before. Highlight any experiences where you supported colleagues or contributed to a positive team environment.
✨Familiarise Yourself with the Role
Take the time to understand the key responsibilities of the Reception & Café Assistant role. Be ready to discuss how you would handle specific tasks, such as operating till systems or maintaining a tidy reception area, to show that you are well-prepared.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about training opportunities, team dynamics, or how Freedom Leisure measures success in customer service. It shows your genuine interest in the role and the company.