At a Glance
- Tasks: Be the friendly face at reception and serve delicious café treats.
- Company: Join Freedom Leisure, a leading charitable trust focused on improving lives through leisure.
- Benefits: Enjoy discounts, a supportive team, and career growth opportunities.
- Other info: Full-time role with flexible hours; early applications encouraged!
- Why this job: Make a real impact in your community while having fun and meeting new people.
- Qualifications: Passion for customer service; barista experience is a plus but not required.
The predicted salary is between 20400 - 28400 £ per year.
At Freedom Leisure, we\'re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it\'s our people who make the difference.
As one of the UK\'s leading charitable leisure trusts, we\'re proud of our mission: Improving Lives Through Leisure. We\'re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We\'re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you\'re passionate about helping others and love creating great experiences, you\'ll feel right at home with us.
You don\'t need to be an expert to get started—we\'ll give you all the training and support you need. With over 130 centres across England and Wales, there\'s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time
We\'re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
This is your place, this is where you matter.
About The Role
We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front-of-house team. In this dual role, you\'ll be the first point of contact for our customers - providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast-paced environment, we\'d love to hear from you.
Key Responsibilities:
Customer Service & Reception
- Welcome all visitors with a smile in a friendly and professional manner
- Handle enquiries, bookings and memberships face-to-face, online and by phone
- Accurately operate booking, till and membership systems
- Provide up-to-date information on centre facilities, classes and promotions
- Maintain a tidy, inviting reception area and ensure high standards of presentation
- Prepare and serve hot and cold drinks, including barista-style coffee
- Offer a range of light snacks and pre-packaged food items
- Always ensure compliance with food hygiene and health & safety standards
- Replenish café stock and vending machines as required
- Keep café spaces clean, well-organised and customer friendly
- Work as part of a collaborative, multi-skilled team
- Support the delivery of events and activities within the centre
- Follow Freedom Leisure\'s policies on safeguarding, health & safety and customer care
- Participate in relevant training and ongoing professional development
Hours: 40 hours per week, Saturday - Sunday (Rota basis)
Requirements
We\'re looking for someone who is:
- Passionate about delivering outstanding customer service
- Comfortable using till systems and handling cash/card payments
- Barista experience is desirable but training can be provided
- Able to multitask and remain calm in a busy environment
- A proactive, flexible and reliable team player
- Previous experience in a customer-facing role in leisure, fitness or community service settings
- Hospitality or Retail experience delivering customer excellence
We want you to love coming to work, feeling healthy, happy and valued. That\'s why we\'ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure
Salary: up to £25,465 per annum
Freedom Leisure is proud to be an equal opportunities employer.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment. #J-18808-Ljbffr
Reception & Café Assistant - Full Time - Perdiswell Leisure Centre in Worcester employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a supportive and inclusive employer, dedicated to improving lives through leisure. Our vibrant work culture fosters personal growth and development, with extensive training and career progression opportunities available across our 130 centres. Join us at Perdiswell Leisure Centre, where your passion for customer service will be valued, and you’ll enjoy a range of benefits including discounts, a company pension, and a commitment to your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Café Assistant - Full Time - Perdiswell Leisure Centre in Worcester
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with the team. Whether it's through a phone call or an informal chat, let your passion shine through. This role is all about creating positive experiences, so demonstrating your eagerness to help others will set you apart.
✨Tip Number 2
Familiarise yourself with Freedom Leisure's mission and values. Understanding their commitment to improving lives through leisure will help you align your responses and show that you're genuinely interested in being part of their team. Mentioning specific initiatives or values in conversations can make a strong impression.
✨Tip Number 3
If you have any experience in hospitality or customer-facing roles, be ready to share relevant examples during your discussions. Highlighting how you've successfully handled busy environments or provided excellent service will demonstrate your capability for this fast-paced position.
✨Tip Number 4
Network with current employees or visit the centre if possible. Engaging with staff can give you insights into the work culture and expectations. Plus, it shows your proactive approach and genuine interest in the role, which can be a great talking point when you apply.
We think you need these skills to ace Reception & Café Assistant - Full Time - Perdiswell Leisure Centre in Worcester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Reception & Café Assistant.
Showcase Customer Service Skills:Since this position is customer-focused, emphasise your previous experience in customer service. Provide specific examples of how you've delivered excellent service in past roles, especially in fast-paced environments.
Highlight Teamwork Experience:Mention any experience you have working as part of a team. Freedom Leisure values collaboration, so share examples of how you've contributed to team success and supported colleagues in achieving common goals.
Express Your Passion:Convey your enthusiasm for helping others and creating positive experiences. Use your cover letter to express why you want to work at Freedom Leisure and how you can contribute to their mission of improving lives through leisure.
How to prepare for a job interview at Freedom Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the values of Freedom Leisure.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you've successfully collaborated with others in previous jobs. Highlight any experiences where you supported your colleagues or contributed to a positive team environment.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in a busy reception or café setting. Be ready to explain how you would handle customer enquiries, manage bookings, or deal with difficult situations while maintaining a calm and friendly demeanour.
✨Familiarise Yourself with the Company
Research Freedom Leisure and its mission to improve lives through leisure. Understanding their values and community focus will help you tailor your responses and show that you're genuinely interested in being part of their team.
