At a Glance
- Tasks: Welcome visitors, handle enquiries, and provide excellent customer service at the reception.
- Company: Join Freedom Leisure, a leading charitable leisure trust focused on community well-being.
- Benefits: Enjoy discounts, incremental holidays, and fully funded training for career growth.
- Other info: Flexible hours with opportunities for professional development and team collaboration.
- Why this job: Make a real impact in your community while working in a fun, supportive environment.
- Qualifications: Passion for customer service and ability to multitask in a busy setting.
The predicted salary is between 10519 - 10519 £ per year.
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.
You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time.
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. This is your place, this is where you matter.
About the Role
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities:
- Welcome all visitors with a smile in a friendly and professional manner.
- Handle enquiries, bookings and memberships face-to-face, online and by phone.
- Accurately operate booking, till and membership systems.
- Provide up-to-date information on centre facilities, classes and promotions.
- Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
- Work as part of a collaborative, multi-skilled team.
- Support the delivery of events and activities within the centre.
- Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
- Participate in relevant training and ongoing professional development.
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Hours: 15 hours a week, Monday - Sunday (rota basis)
Requirements
We’re looking for someone who is:
- Passionate about delivering outstanding customer service.
- Comfortable using till systems and handling cash/card payments.
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience:
- Previous experience in a customer-facing role in leisure, fitness or community service settings.
- Hospitality or Retail experience delivering customer excellence.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.
Closing date: 12th June 2026
Salary: up to £10,519 per annum
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
Receptionist - Part Time - Portslade Sports Complex employer: Freedom Leisure
At Freedom Leisure, we pride ourselves on being a welcoming and inclusive workplace where our team members are valued and supported to thrive. As a part-time Receptionist at the Portslade Sports Complex, you'll enjoy a vibrant work culture that prioritises employee well-being, offers extensive training, and provides numerous growth opportunities within our charitable leisure trust. With benefits like discounted memberships, a comprehensive employee assistance programme, and access to a variety of discounts, you'll find that working with us is not just a job, but a chance to make a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time - Portslade Sports Complex
✨Tip Number 1
Get to know the company! Before your interview, check out Freedom Leisure's mission and values. This will help you connect with their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a warm welcome. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your multitasking abilities! In a busy environment like a sports complex, you'll need to juggle enquiries and bookings. Prepare examples of how you've handled similar situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Freedom Leisure family. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist - Part Time - Portslade Sports Complex
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about making people feel good and creating great experiences!
Tailor Your Application:Make sure to customise your application to highlight relevant experience, especially in customer-facing roles. Mention any previous work in leisure, fitness, or community services that aligns with our mission at Freedom Leisure.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just show us what you've got!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of suitable applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at Freedom Leisure
✨Know the Company Vibes
Before your interview, take some time to understand Freedom Leisure's mission and values. They’re all about positive vibes and making a real impact in the community. Show that you resonate with their goal of improving lives through leisure, and be ready to share how you can contribute to that mission.
✨Customer Service is Key
As a Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you delivered outstanding customer service. Think about times when you went above and beyond to help someone or created a welcoming atmosphere—these stories will showcase your passion for helping others.
✨Practice Multitasking Scenarios
In a busy environment like a sports complex, multitasking is essential. During the interview, be ready to discuss how you handle multiple tasks at once. You might even want to practice role-playing scenarios where you manage enquiries while keeping a friendly demeanour—this will demonstrate your ability to stay calm under pressure.
✨Show Your Team Spirit
Freedom Leisure values teamwork, so highlight your collaborative skills. Share experiences where you worked as part of a team to achieve a common goal. Whether it was in a previous job or a volunteer role, showing that you can support and uplift your colleagues will make you stand out as a great fit for their culture.
